Providing excellent customer service.
Aimee Holmes
El Cajon ,CA
Summary
Experienced Customer Service Specialist with excellent organizational skills in a fast-paced environment. Dependable, driven and adaptable with excellent planning and problem-solving abilities. Offering 13 years of experience and willingness to take on any challenge and succeed.
Overview
13
13
Work History
Insurance Underwriter
GEICO
10.2022 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
Insurance Customer Service Specialist
GEICO
03.2017 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Checked documentation for accuracy and validity on updated system.
Medical Assistant
San Diego A.C.T.I.V.E. Chiropractic Clinic
01.2016 - 04.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- In charge of front desk and all medical charting.
- Contacted insurance companies to assist with insurance billing.
Motor Clothes Floor and Merchandising Manager
San Diego Harley Davidson
07.2013 - 03.2017
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- In charge of schedule for multiple employees at 3 different locations.
- Cross-trained existing employees to maximize team agility and performance.
Motorclothes Associate
San Diego Harley Davidson
10.2012 - 07.2013
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Cleaned, closed, and secured store at end of shift.
- Restocked shelves and organized displays in alignment with merchandising standards.
Receptionist
San Diego Harley Davidson
10.2011 - 10.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
Education
Certified - Medical Assistant
Brightwood College
San Diego, CA01.2017
High School Diploma -
Santana High School
Santee, CA06.2012
Skills
- Time Management
- Escalation Management
- Detail Oriented
- Active Listening
- Office Management
- Multi-Line Telephone Systems
- Customer and Client Relations
- Training and Development
- Detail Oriented
- Reliable
Timeline
Insurance Underwriter
GEICO
10.2022 - Current
Insurance Customer Service Specialist
GEICO
03.2017 - Current
Medical Assistant
San Diego A.C.T.I.V.E. Chiropractic Clinic
01.2016 - 04.2017
Motor Clothes Floor and Merchandising Manager
San Diego Harley Davidson
07.2013 - 03.2017
Motorclothes Associate
San Diego Harley Davidson
10.2012 - 07.2013
Receptionist
San Diego Harley Davidson
10.2011 - 10.2012
Certified - Medical Assistant
Brightwood College
High School Diploma -
Santana High School