Playing Music (Guitar/Songwriting/Singing)
Meditation
Personal Development / Esoteric Philosophy
Vintage Clothing
Classic Italian Scooters
Camping / Going For Long Bicycle Rides
AIMEE LAY
1165 Echo Park Avenue #310 Los Angeles,CA
Summary
Warm, engaging, reliable Server committed to fostering repeat business through excellent customer service. Over a decade of experience providing memorable experiences to guests, delivering exceptional service in high-volume, high-end dining establishments. Proven track record of ensuring guest satisfaction, optimizing table turnover and contributing to increased sales. Adept at handling diverse customer needs and emphasizing the importance of working as a team, cultivating an extremely positive, harmonious work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Special Events Bartender
Beyond The Valley Of The Sun
Sun Valley, CA
06.2018 - Current
- Make and serve event-specific beverages with focus on speed, quality and consistency.
- Responsible for the set up and breakdown of the bar station.
- Pleasantly interact with customers during hectic periods to promote a fun, positive environment.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Le Pain Quotidien
Beverly Hills/Larchmont Village/West Hollywood, CA
04.2008 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, maintaining calmness, communication.
- Served food and beverages promptly with focused attention in an extremely high-paced, popular, busy restaurant, seated guests, bussed tables, made drinks, filled any service gaps as needed.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers, established strong rapport with guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained servers on order management, food service quality and how to build rapport with guests.
Server / Barista
La Mill
Silverlake, CA
09.2009 - 01.2011
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Delivered exceptional customer service, resulting in consistently positive feedback and high customer satisfaction.
- Worked well under pressure while meeting the demands and extravagant particularities of customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Supported colleagues during peak hours, strong emphasis on team work.
Education
B.A. - English Literature / Music
University of California, Los Angeles (UCLA)
Los Angeles, CASkills
- POS System Proficiency (Toast, Micros)
- Comprehensive Wine, Beer, Spirits Knowledge
- Excellent Communication Skills
- Can Quickly Establish Rapport / Guest Engagement
- Exceptionally High Customer Service Standards
- Team Player / Easy Going Personality
- Quick Learner / High Attention To Detail
- Strong Work Ethic
- Memory retention
- Problem-Solving Ability
- Highly Adaptive and Flexible
Certification
- Food Handler Card - ServSafe
- Alcohol Server RBS Card - TIPS
Interests
OBJECTIVE
To obtain a Server position in a dining establishment with a reputation for offering superior hospitality, quality. and a truly memorable dining experience. Looking to contribute to the restaurant’s success with a solid work ethic, dedication, and ability to multitask under pressure.
Timeline
Special Events Bartender
Beyond The Valley Of The Sun
06.2018 - Current
Server / Barista
La Mill
09.2009 - 01.2011
Server
Le Pain Quotidien
04.2008 - 11.2024
B.A. - English Literature / Music
University of California, Los Angeles (UCLA)