Summary
Overview
Work History
Education
Skills
Certification
Interests
OBJECTIVE
Timeline
Generic

AIMEE LAY

1165 Echo Park Avenue #310 Los Angeles,CA

Summary

Warm, engaging, reliable Server committed to fostering repeat business through excellent customer service. Over a decade of experience providing memorable experiences to guests, delivering exceptional service in high-volume, high-end dining establishments. Proven track record of ensuring guest satisfaction, optimizing table turnover and contributing to increased sales. Adept at handling diverse customer needs and emphasizing the importance of working as a team, cultivating an extremely positive, harmonious work environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Special Events Bartender

Beyond The Valley Of The Sun
Sun Valley, CA
06.2018 - Current
  • Make and serve event-specific beverages with focus on speed, quality and consistency.
  • Responsible for the set up and breakdown of the bar station.
  • Pleasantly interact with customers during hectic periods to promote a fun, positive environment.
  • Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Server

Le Pain Quotidien
Beverly Hills/Larchmont Village/West Hollywood, CA
04.2008 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, maintaining calmness, communication.
  • Served food and beverages promptly with focused attention in an extremely high-paced, popular, busy restaurant, seated guests, bussed tables, made drinks, filled any service gaps as needed.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers, established strong rapport with guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Trained servers on order management, food service quality and how to build rapport with guests.

Server / Barista

La Mill
Silverlake, CA
09.2009 - 01.2011
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Delivered exceptional customer service, resulting in consistently positive feedback and high customer satisfaction.
  • Worked well under pressure while meeting the demands and extravagant particularities of customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Supported colleagues during peak hours, strong emphasis on team work.

Education

B.A. - English Literature / Music

University of California, Los Angeles (UCLA)
Los Angeles, CA

Skills

  • POS System Proficiency (Toast, Micros)
  • Comprehensive Wine, Beer, Spirits Knowledge
  • Excellent Communication Skills
  • Can Quickly Establish Rapport / Guest Engagement
  • Exceptionally High Customer Service Standards
  • Team Player / Easy Going Personality
  • Quick Learner / High Attention To Detail
  • Strong Work Ethic
  • Memory retention
  • Problem-Solving Ability
  • Highly Adaptive and Flexible

Certification

  • Food Handler Card - ServSafe
  • Alcohol Server RBS Card - TIPS

Interests

Playing Music (Guitar/Songwriting/Singing)

Meditation

Personal Development / Esoteric Philosophy

Vintage Clothing

Classic Italian Scooters

Camping / Going For Long Bicycle Rides

OBJECTIVE

To obtain a Server position in a dining establishment with a reputation for offering superior hospitality, quality. and a truly memorable dining experience. Looking to contribute to the restaurant’s success with a solid work ethic, dedication, and ability to multitask under pressure.

Timeline

Special Events Bartender

Beyond The Valley Of The Sun
06.2018 - Current

Server / Barista

La Mill
09.2009 - 01.2011

Server

Le Pain Quotidien
04.2008 - 11.2024

B.A. - English Literature / Music

University of California, Los Angeles (UCLA)
AIMEE LAY