Ernesto R. Martinez
Van Nuys,CA
Summary
To obtain a position with a progressive restaurant/company chain in the areas of Customer Service front of the house – Bartender
Dynamic head bartender with expertise in crafting over 150 cocktails and delivering exceptional customer service. Proven ability to lead teams and enhance customer satisfaction through innovative drink development.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Head Bartender
Cantina Frida
Beverly Hills, CA
02.2024 - Current
- Supervised bar operations, ensuring timely service and adherence to quality standards.
- Developed innovative cocktail recipes, enhancing customer experience and driving repeat business.
- Trained and mentored junior bartenders, fostering a collaborative and knowledgeable team environment.
- Managed inventory control processes, optimizing stock levels and reducing waste effectively.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Server - Bartender
El Mariachi Mexican Grill
Encino, CA, USA
12.2013 - 10.2019
- Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats
- Developed restaurant image by providing fast and courteous service to guests
- Consistently exceeded sales goals by efficiently managing sections and multi-tasking Typically served between 4-8 tables at a time.
- Worked in a very high-paced environment.
- Earned Shift lead opportunities based on performance.
- Provided excellent customer service and ensured that all of my customers were well taken care of.
- Problem-solved and resolved customer complaints and issues.
- Participated as an excellent team member to accomplish goals and objectives established by the company.
- Responsible for opening and closing of restaurant and bar.
- Organized and assisted in the completion of inventory systems.
- Worked many large parties and private dining events as both a server and a bartender.
Server
El Majahual
10.2013 - 01.2015
- Processing food and drink orders over the phone and preparing them in a timely manner.
- Effectively trained, motivated, and coached new team members in all job responsibilities.
- Served great quality food to guests and made sure their dining experience was phenomenal.
- Delivered exceptional, friendly and fast service
- Skillfully anticipated and addressed guests' service needs
- Assisted others in carrying out their part of serving meals
- Ensured cleanliness of dining area prior to serving
Server
Caliviejo Restaurant
03.2006 - 06.2008
- Interacted effectively with all customers and built a rapport.
- Maintained expert knowledge of all menu items and specials of the day.
- Took customers detailed orders, made sure customer's food and drinks were to their satisfaction.
- Provided cashier transactions.
- Completed daily opening and closing check lists.
- Trained new managers and new employees in proper bar and restaurant procedures.
- Conducted new employee training evaluations.
- Monitored consistently the food quality and service quality of orders being served.
Education
High School Diploma -
Liceo Central
El Salvador12-2003
High School Diploma - Bartending And Drink History
Nacional Bartender School
03-2013
Skills
- Knowledge over 150 bar drinks
- Extensive education on liquor
- Extensive education on liqueurs
- Computer skills
- Windows
- MS Word
- POS System Micros
- POS System Aloha
- POS System Toast
Certification
- National Bartender School, 2013-05-01
- Prevention Services, 2017-03-01
Personal Information
Title: Bartender
Languages
English
Professional Working
Timeline
Head Bartender
Cantina Frida
02.2024 - Current
Server - Bartender
El Mariachi Mexican Grill
12.2013 - 10.2019
Server
El Majahual
10.2013 - 01.2015
Server
Caliviejo Restaurant
03.2006 - 06.2008
High School Diploma - Bartending And Drink History
Nacional Bartender School
High School Diploma -
Liceo Central