Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Aimee Marte

Kissimmee,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
12.2020 - Current
  • Work for multiple account with TP
  • Sprint/T-mobile (Retention Department)Bilingual
  • USAA BANK (Account Service)Bilingual
  • HSA BANK(HSA ACCOUNTS) Bilingual
  • UHC (United Health Care)AZ,LA,NJ,WA Medicaid Bilingual
  • Based on your existing work history and the context of the Customer Service Representative role at Teleperformance USA, here are six original resume statements that reflect high-impact responsibilities missing from your current work history:
  • **Handled customer inquiries through various channels, ensuring prompt and accurate responses to issues.**
  • **Resolved customer complaints by implementing effective solutions while adhering to company policies.**
  • **Utilized CRM software to track interactions and enhance customer satisfaction across all touchpoints.**

Food Server Key Holder

Chilis's Bar and Grill
07.2012 - 12.2020
  • **Target Role Aligned:**
  • Delivered exceptional dining experiences by providing attentive and personalized service to guests.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Complied with health and safety regulations to maintain a clean dining environment.
  • Trained new team members on menu knowledge and customer service best practices.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.

Education

High School Diploma -

Betesda Christian School
Opa-locka, FL
06.2012

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Relationship building

Computer proficiency

Customer satisfaction measurement

Microsoft outlook

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance USA
12.2020 - Current

Food Server Key Holder

Chilis's Bar and Grill
07.2012 - 12.2020

High School Diploma -

Betesda Christian School
Aimee Marte