Aimee Moses

• Provide front office and administrative support in a clinical setting
• Greet, check in, and assist patients while ensuring a positive and professional experience
• Maintain accurate patient records using EMR systems while ensuring HIPAA compliance
• Answer and route calls using a multi-line phone system
• Support both administrative and clinical staff to ensure efficient daily operations
• Managed patient scheduling, ensuring efficient use of resources and minimal wait times.
• Coordinated insurance verification processes, improving accuracy and reducing claim denials.

• Provide front office and administrative support in a hybrid clinical setting
• Greet, check in, and assist patients while ensuring a positive and professional experience
• Schedule appointments, manage calendars, and coordinate patient flow
• Verify insurance coverage and collect copays, deductibles, and balances
• Maintain accurate patient records using EMR systems while ensuring HIPAA compliance
• Assist in billing, referrals, and prior authorizations as needed.
• Educate patients on medications, treatments, and care instructions.
• Performing clinical task such as EKGs, specimen collection, taking and records vitals, and injections.
• Prepare patients for examinations and assist providers during procedures.

Manage opening/closing duties and reconcile cash drawer

• Train and support team members while maintaining service standards
• Crafted and served diverse beverage menus, ensuring customer satisfaction and repeat business.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.

• Delivered consistent, high-quality service and team collaboration
• Managed opening/closing procedures and cash reconciliation
• Implemented efficient ordering processes, reducing wait times during peak hours.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Registered and scheduled patients in a busy specialty clinic
• Verified insurance coverage and collected payments
• Maintained patient confidentiality and handled sensitive information
• Managed phone systems, fax inbox, and patient documentation
• Coordinated patient scheduling and appointment management to enhance operational efficiency.
• Assisted patients with insurance verification and billing inquiries, ensuring accurate information dissemination.