Ronnica Lopez
South Valley Imaging
Gilroy,CA
4
years of professional experience
Medical Assistant with strong expertise in front-desk operations, referral coordination, insurance verification, and patient care. Proven track record in high-volume imaging centers and medical clinics managing multi-line phones, scheduling, and EHR systems. Skilled in rooming patients, obtaining vitals, securing prior authorizations, and maintaining HIPAA compliance. Eager to leverage strong clinical and clerical background to support high-quality patient care in a dynamic medical team.
Work History
Front Desk Receptionist/Referral Coordinator
1 Year 2 Months- Collaborate closely with physicians, clinical staff, and referring facilities to secure essential medical records
- Facilitated daily front desk operations in busy imaging center, managing patient check-ins and high-volume incoming phone calls.
- Process complex medical referrals, ensuring timely patient scheduling, accurate documentation, and complete tracking of referral statuses.
- Verify insurance coverage, collect copays, and obtain prior authorizations for imaging services to prevent billing delays.
- Maintain complete accuracy in Electronic Health Record (EHR) systems by updating patient demographics, medical histories, and insurance details.
Patient Service Representative
1 Year 5 Months- Manage large volumes of inbound patient calls, addressing inquiries with empathy, professionalism, and quick issue resolution.
- Identify caller needs to accurately schedule imaging appointments while balancing radiologist availability and patient preferences.
- Educate patients on appointment prep guidelines and required documentation upon arrival.
Medical Receptionist
1 Year 4 Months- Checked in patients, collected co-payments, verified insurance coverage, and scheduled follow-up appointments.
- Prepped exam rooms and roomed patients prior to physician examinations.
- Obtained insurance prior authorizations and conducted reminder calls to optimize daily schedule flow
Receptionist
2 Months- Delivered high-quality customer service by greeting clients, managing check-in/out procedures, and answering phone inquiries.
- Entered fee charges, maintained patient records, and ordered clinic inventory and medications from vendors.
- Assisted veterinary personnel with patient care, prescription refills, and client education on treatment plans
Medical Assistant Intern
1 Month- Maintain and enhanced organization credibility by ensuring the cleanliness and sanitation of equipment, and exam rooms.
- Interacted closely with patients to take and record their vitals signs and medical history
Education
Medical Assistant
High school diploma
Skills
Insurance Verification & Authorization
High-Volume Referral Processing
Patient Registration & Scheduling
Copay Collection & Payment Processing
HIPAA & Health Information Security
Epic Systems
Timeline
Front Desk Receptionist/Referral Coordinator
South Valley Imaging
01.2024 - 03.2025Read More
Patient Service Representative
Valley Radiology Imaging
07.2023 - 12.2024Read More
Medical Receptionist
Sima Stein, MD
08.2021 - 12.2022Read More
Receptionist
Cochrane Animal Hospital
07.2021 - 09.2021Read More
Medical Assistant Intern
Camino ENT
05.2021 - 06.2021Read More
Carrington College
Medical Assistant
Read More