Jakera Reynolds
Albany,GA
Summary
Dedicated and highly motivated healthcare administrative professional with a strong background and work ethic. Possesses excellent communication and interpersonal skills, coupled with deep commitment. Seeking to leverage my expertise to enhance patient experience, improving quality patient care and streamline front office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Albany Area Primary Health Care
11.2024 - Current
- Greeted and assisted patients with check-in and paperwork, ensuring a welcoming environment.
- Scheduled appointments, managed cancellations, and optimized provider schedules
- Processed insurance claims, verified coverage, and resolved billing discrepancies for medical and vision services.
- Answered multi-line phones, directed calls, and provided information on services and policies.
- Assisted with prior authorizations and referrals to specialty providers.
Patient Access Specialist
Broward Health
10.2023 - 08.2024
- Register and check-in an average of 60 patients per day, ensuring accuracy in demographics and insurance details.
- Verify insurance eligibility and obtain pre-authorizations for procedures and specialist visits.
- Collect copayments, explain billing policies, and assist patients with financial assistance programs.
- Maintain compliance with HIPAA regulations by safeguarding patient information.
- Collaborate with clinical staff to ensure seamless patient flow and reduce wait times.
Patient Access Specialist
Phoebe Putney Memorial Hospital
02.2023 - 10.2023
- Warmly welcomed 30-40 patients/guests per shift, coordinated check-in, collected insurance, and directed them to their destination.
- Managed multiple phone lines and facilitated over 20 plus calls a day with patients and staff.
- Maintained an organized and clean professional work space and waiting area.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided administrative and clerical support via EMR/ EHR systems and microsoft excel.
- Provided exceptional customer service, addressing patient concerns promptly and professionally, improving access to care for all patients.
Customer Service Representative
Concentrix
01.2023 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Temporary Nursing Assistant
PruittHealth
06.2019 - 10.2022
- Interacted with a vast population of patients with diverse backgrounds and beliefs.
- Under supervision routinely performed vitals, conducted physical exams, and documented properly in the patient chart.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Observed nurses execute their jobs and had a better understanding of the role in healthcare as a nurse.
Caregiver
Private Home Health Care
02.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Ensure patients health in the comfort of their home by monitoring and recording vitals, administrating their medication as directed, and attending follow-up appointments as required.
- Directed and trained patient family members for appropriate ways to lift and reposition to maintain skin integrity.
- Provided companionship and basic emotional support for patients with cognitive impairments, age related issues, disabilities, and chronic illnesses.
Customer Service Representative
Teleperformance
12.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Records (Undergraduate)
University of Phoenix
Phoenix, AZ11-2024
High School Diploma -
Holly Springs High School
Holly Springs, MS05-2018
Skills
- Insurance Verification & Authorization
- Medical Billing & Coding
- Electronic Health Records (EHR)
- HIPAA Confidentiality Compliance
- Customer Service & Patient Relations
Certification
- Certified Billing and Coding Specialist, National Healthcare Association (NHA)
- Basic Life Support, American Heart Association (AHA)
Timeline
Front Desk Receptionist
Albany Area Primary Health Care
11.2024 - Current
Patient Access Specialist
Broward Health
10.2023 - 08.2024
Patient Access Specialist
Phoebe Putney Memorial Hospital
02.2023 - 10.2023
Customer Service Representative
Concentrix
01.2023 - 03.2023
Caregiver
Private Home Health Care
02.2021 - 02.2022
Temporary Nursing Assistant
PruittHealth
06.2019 - 10.2022
Customer Service Representative
Teleperformance
12.2018 - 10.2020
Medical Records (Undergraduate)
University of Phoenix
High School Diploma -
Holly Springs High School
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