Kianna Thomas
Jupiter,FL
Summary
Healthcare Administrative Professional with 5+ years of specialized experience in medical office operations, patient care coordination, and healthcare compliance. Proven track record of streamlining front desk operations, enhancing patient satisfaction, and maintaining 100% HIPAA compliance in high-volume clinical environments. Combines strong technical proficiency in EMR systems with exceptional interpersonal skills to deliver superior patient experiences while supporting operational efficiency.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Children's Physicians
12.2021 - Current
- Streamlined patient flow operations serving 150+ patients daily through efficient check-in processes, reducing wait times by 25%
- Mastered multiple EMR platforms to maintain accurate patient records and ensure seamless information transfer between departments
- Achieved 100% HIPAA compliance while managing sensitive patient information and coordinating care across multiple providers
- Resolved complex insurance and billing inquiries with 95% first-call resolution rate, significantly improving patient satisfaction scores
- Mentored new staff members on front desk procedures, EMR navigation, and patient service protocols
Store Associate
CVS Pharmacy
01.2018 - Current
- Provided comprehensive pharmacy support to customers navigating insurance coverage, prescription transfers, and medication management
- Processed high-volume transactions with 99.8% accuracy while maintaining strict loss prevention and cash handling protocols
- Exceeded sales targets consistently through product knowledge, strategic upselling, and building lasting customer relationships
- Collaborated cross-functionally with pharmacy staff to resolve customer concerns and ensure regulatory compliance
- Maintained exceptional store standards contributing to location's recognition for customer service excellence
After School Counselor
Grassy Waters Elementary School
12.2018 - 12.2021
- Supervised and mentored 20+ students daily implementing structured programs that improved academic performance and social development
- Designed innovative educational activities that increased student engagement by 40% and reduced behavioral incidents
- Maintained detailed progress documentation and collaborated with parents, teachers, and administrators to support individual student success
- Ensured full compliance with school district policies and safety protocols while managing diverse student needs
Hospitality Associate
DAIRY QUEEN GRILL & CHILL
10.2015 - 10.2016
- Delivered exceptional customer service in fast-paced environment while maintaining food safety and quality standards
- Consistently achieved performance benchmarks for speed, accuracy, and customer satisfaction ratings
- Collaborated effectively with team members to ensure smooth operations during peak service periods
Sever Assistant
Loxahatchee Gulf Club
11.2015 - 04.2016
- Enhanced fine dining experiences for club members through anticipatory service and attention to detail
- Maintained premium service standards in upscale hospitality environment while supporting senior service staff
- Demonstrated exceptional teamwork contributing to club's reputation for outstanding member service
Skills
- Medical Office Administration
- EMR Systems (Epic, Cerner, Practice Fusion)
- Insurance Verification & Authorization
- Conflict Resolution & De-escalation
- Database Management
- Patient Advocacy & Communication
Timeline
Front Desk Receptionist
Children's Physicians
12.2021 - Current
After School Counselor
Grassy Waters Elementary School
12.2018 - 12.2021
Store Associate
CVS Pharmacy
01.2018 - Current
Sever Assistant
Loxahatchee Gulf Club
11.2015 - 04.2016
Hospitality Associate
DAIRY QUEEN GRILL & CHILL
10.2015 - 10.2016
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