Aimee Nealis
Killington,VT
Summary
Dedicated professional with experience in helping busy office environments function. Strong knowledge of MS Office and Google Drive with initiative for great service. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Spa Front Desk
Woodstock Inn & Resort
08.2023 - Current
- Managed front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Collaborated with spa therapists to ensure seamless coordination of bookings, treatments, and overall client care.
Project Manager
Decision Drivers
07.2022 - 07.2023
- Created and maintained data entry logs to track market research analysis.
- Developed and organized project documentation for reliable records.
- Maintained open communication by presenting regular updates on project status between recruiter and client.
- Hosted on-site focus groups, direct interaction with clients, phone
calls, payments, front desk work.
Medical Insurance Specialist
Oakland Spine And Physical Therapy
02.2022 - 07.2022
- Called insurance companies for verifications, claim status, and authorizations
- Understood and adhere to all HIPAA regulations regarding patient confidentiality and record keeping
- Worked with insurance companies, health care providers, and patients to get claims processed and paid
- Evaluated accuracy and quality of data entered into agency management system
Patient Coordinator
Oakland Spine And Physical Therapy
10.2021 - 02.2022
- Handled all aspects of administrative duties in reception area
- Worked closely with patients to deliver excellent and direct individualized patient-centered care
- Answered high volume phone system and kept office schedule running smoothly
- Confirmed appointments, communicated with clients, and updated client records
Certified IV Pharmacy Technician
The Valley Hospital
09.2020 - 05.2021
- Assisted the pharmacist in pharmaceutical preparation, distribution, and record keeping function of pharmaceutical supplies
- Used aseptic technique to assist in the setup of equipment and supplies for preparation of compounding sterile solutions
- Delivered medication to patient care areas in accordance with the departmental policies
- Stocked, labeled, and inventoried medication to keep accurate records
Certified Pharmacy Technician
Walgreens
10.2015 - 09.2020
- Utilized pharmacy systems to enter patient and drug information
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Ordered, unpacked, and properly stored pharmaceutical shipments
Education
High School Diploma -
Clarke County High School
Berryville, VA05.2015
Skills
- Operation and Team Support
- Spreadsheet Development
- Highly Organized
- Documentation and Reporting
- Multitasking Abilities
- Good Telephone Etiquette
- Project Management
- Health Insurance Industry Knowledge
Timeline
Spa Front Desk
Woodstock Inn & Resort
08.2023 - Current
Project Manager
Decision Drivers
07.2022 - 07.2023
Medical Insurance Specialist
Oakland Spine And Physical Therapy
02.2022 - 07.2022
Patient Coordinator
Oakland Spine And Physical Therapy
10.2021 - 02.2022
Certified IV Pharmacy Technician
The Valley Hospital
09.2020 - 05.2021
Certified Pharmacy Technician
Walgreens
10.2015 - 09.2020
High School Diploma -
Clarke County High School
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