Aimee Parker
Oklahoma City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Mail Processor II
Farmers Insurance Exchange
Oklahoma City, OK
08.2023 - Current
- Compiled reports detailing the number of pieces processed daily.
- Retrieved undeliverable packages from post offices and returned them back to sender.
- Tracked orders from customers using online tracking systems.
- Sorted and distributed incoming mail.
- Scanned documents into a digital format for archiving.
- Assisted with loading and unloading heavy packages from delivery vehicles.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Loaded mail bags onto trucks for delivery.
- Received, sorted and organized incoming letters and packages.
- Maintained accurate records of incoming and outgoing packages, including tracking and delivery confirmation.
- Scheduled regular maintenance for company vehicles.
- Replenished fuel tank as needed throughout the day.
- Loaded mail delivery truck with packages, letters, and other mail items.
- Ensured safe operation of vehicle while delivering mail.
- Assisted in sorting mail at post office facility.
- Completed paperwork related to deliveries, pickups, and other duties.
- Adhered strictly to safety protocols while driving company vehicle.
- Managed time efficiently by planning out most efficient route possible.
- Worked closely with supervisors to ensure timely completion of assigned tasks.
- Inspected vehicle before each shift for defects and necessary repairs.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
Customer Service Representative
Consumer Cellular
Oklahoma City, OK
05.2022 - 06.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Ambassador/Warehouse Worker
Amazon
Oklahoma City, OK
09.2019 - 03.2022
- Coached client representatives in effective communication with public or employees.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Investigated any reported problems regarding shipping errors or damages.
- Inspected damaged goods prior to disposal or return to vendor.
- Processed returns of defective merchandise as required.
- Operated scanners, computers, and other equipment to track orders.
- Staged and sorted multiple types of products for loading.
Investor Relations Specialist
American Southwest Mortgage
Oklahoma City, OK
05.2011 - 05.2019
- Provided customer service to clients regarding their loan status and any questions they may have had.
- Coordinated with lenders to ensure timely closing of loans.
- Processed payments after closing and released funds according to instructions provided by lenders.
- Reviewed and maintained closing documents for accuracy and completeness.
- Advised borrowers on how to obtain additional documentation required by lenders if needed.
- Conducted pre-closing meetings with buyers, sellers, attorneys, and real estate agents.
- Ensured that all parties had signed off on necessary documents prior to closings.
- Prepared final settlement statements for buyers, sellers, and lenders.
- Researched discrepancies between lender's requirements and actual documentation received from borrowers.
- Performed title searches, ordered reports, and obtained clearance documents.
- Liaised between front line and lender or portfolio manager and underwriting.
- Scheduled loans with attorneys to close within expiration dates.
- Prepared and audited loan file documents for long-term file maintenance.
- Worked with legal counsel, lender and title company to receive loan approval.
Education
High School Diploma -
Wellston High School
Wellston, OK05-1988
Some College (No Degree) - Microsoft Server Administration
Francis Tuttle Technology Center - Portland
Oklahoma City, OKSome College (No Degree) - Cyber Security
Francis Tuttle Technology Center - Portland
Oklahoma City, OKSkills
- Deadline-oriented
- Mail distribution
- Mail handling
- Route Management
- Problem-solving skills
- Documentation research
- Policy Knowledge
- Insurance Claims Review
Accomplishments
- 2018 State Finalist in Microsoft Server Administration
- 2018 State Finalist in Cisco Security
References
References available upon request.
Timeline
Mail Processor II
Farmers Insurance Exchange
08.2023 - Current
Customer Service Representative
Consumer Cellular
05.2022 - 06.2023
Ambassador/Warehouse Worker
Amazon
09.2019 - 03.2022
Investor Relations Specialist
American Southwest Mortgage
05.2011 - 05.2019
High School Diploma -
Wellston High School
Some College (No Degree) - Microsoft Server Administration
Francis Tuttle Technology Center - Portland
Some College (No Degree) - Cyber Security
Francis Tuttle Technology Center - Portland