Aimee Pompei
Carlsbad,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Avery Elle Inc
San Diego, California
09.2015 - 08.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Created product descriptions and weekly newsletters
Physical Therapist Assistant
Spine & Sport Physical Therapy
La Jolla, California
09.2004 - 12.2007
- Demonstrated knowledge of anatomy, physiology, kinesiology, biomechanics, pathology, neurology and other related topics pertinent to physical therapy practice.
- Assisted in developing individualized treatment plans for each patient based on their needs.
- Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.
- Provided emotional support to help motivate a patient throughout his and her rehabilitation process.
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Maintained accurate documentation of patient progress notes and treatment plans.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
Education
Associate of Science - Physical Therapy Assistance
San Diego Mesa College
San Diego, CA05-2004
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA12-1999
Skills
- Data Entry
- Report Generation
- Product Knowledge
- Complaint resolution
- Account updating
- Stock management
- Progress reports
- Treatment implementation
- Patient Education
- Body Mechanics
- Progress Monitoring
Timeline
Customer Service Representative
Avery Elle Inc
09.2015 - 08.2024
Physical Therapist Assistant
Spine & Sport Physical Therapy
09.2004 - 12.2007
Associate of Science - Physical Therapy Assistance
San Diego Mesa College
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
California Polytechnic State University-San Luis Obispo