Aimee Pope
Willard
Summary
Branch operations professional, well-versed in overseeing daily operations and implementing strategies for operational excellence. Known for fostering collaborative team environments and driving process improvements. Relied upon for adaptability and consistently achieving results, with strengths in team management and operational oversight.
Overview
14
14
years of professional experience
Work History
Branch Operations Supervisor II
Civista Bank
Greenwich, Ohio
04.2022 - Current
- Supervise daily branch operations to ensure efficiency, compliance, and high-quality customer service.
- Lead, train, and mentor a team of 6 employees, improving productivity and employee retention.
- Monitor branch performance metrics and implement process improvements that increased operational efficiency by 50%.
- Manage scheduling, staffing, and workflow coordination to meet business demands.
- Conduct audits and ensure compliance with company policies, safety regulations, and operational standards.
- Resolve customer concerns professionally, maintaining strong client satisfaction ratings.
- Prepare operational reports, track budgets, and assist with financial forecasting.
- Collaborate with upper management to achieve branch goals and support organizational growth.
- Interview customers who visit the bank seeking services, handling their needs and following up to ensure satisfaction. Cross-sell products as appropriate.
- Provide services to existing customers, including new loans, CDs, IRAs, and other deposit accounts. Cross-sell as needed.
- Generate customer loans. NMLS #2461011
Advertising Account Manager
Shelby Daily Globe
Shelby, Ohio
08.2021 - 04.2022
- Strategic planning for client accounts and territory management.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
- Demonstrated an unwavering commitment to customer service, building productive relationships and resolving complex issues to win customer loyalty.
- Created and delivered PowerPoint presentations.
- Provided team mentoring and training.
- Managed multi-channel advertising campaigns and contract negotiations.
- Focused on consultative sales and meeting revenue goals.
- Built positive client relations and contributed to new business development.
- Led creative development efforts for advertising solutions.
- Managed client accounts, ensuring alignment with campaign goals and brand objectives.
- Developed strategic advertising proposals to address client needs and drive engagement.
Server
Roosters
Mansfield, Ohio
11.2018 - 11.2021
- Ensured customer satisfaction by remaining accessible and friendly.
- Demonstrated excellent organizational skills and exceptional customer service in a fast-paced environment.
- Maintained thorough knowledge of menu offerings.
- Successfully multitasked while remaining professional and courteous.
- Trained new employees and supported team members by being flexible with shifts.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
Inside Sales Representative
Bendon Publishing
Ashland, Ohio
03.2020 - 08.2021
- Communicated with customers through outbound calls, following up on leads and addressing inquiries.
- Advanced proficiency in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
- Identified customer needs and sales opportunities, providing relevant product information.
- Followed up with potential customers and sent additional information via email.
- Maintained up-to-date knowledge of product and service offerings.
- Created and maintained a database of current and potential customers.
- Demonstrated a commitment to customer service by building strong relationships and resolving issues.
- Developed strong client relationships to identify needs and provide tailored product solutions.
- Managed inbound and outbound sales calls, achieving consistent engagement with potential customers.
Copy and Print Associate
Staples
Mansfield, Ohio
11.2012 - 11.2018
- Assisted hundreds of customers daily, connecting them with quality products and services.
- Provided exceptional customer service and built productive relationships.
- Proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook.
- Completed customer orders and projects on or before due dates.
- Designed and produced a variety of projects, including business cards, banners, postcards, brochures, flyers, and laminated materials.
- Managed multiple tasks at once while maintaining high accuracy and quality.
- Processed cash and credit payments at the register.
- Demonstrated proficiency in Adobe Acrobat Reader, Microsoft Excel, PowerPoint, Word, and Photoshop.
Education
High School Diploma - Nursing
North Central State College
Mansfield, OH01-2018
High School Diploma -
Mansfield Christian School
Mansfield01-2014
Skills
- Customer Relationship Management
- Sales and Account Management
- Multi-tasking and Time Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Adobe Acrobat, Photoshop
- Consultative Sales
- Leadership and Team Collaboration
- Audit and Compliance
- Team management
- Branch administration
- Operational efficiency
Timeline
Branch Operations Supervisor II
Civista Bank
04.2022 - Current
Advertising Account Manager
Shelby Daily Globe
08.2021 - 04.2022
Inside Sales Representative
Bendon Publishing
03.2020 - 08.2021
Server
Roosters
11.2018 - 11.2021
Copy and Print Associate
Staples
11.2012 - 11.2018
High School Diploma - Nursing
North Central State College
High School Diploma -
Mansfield Christian School