Aimee Poyato
Miami,FL
Summary
Program management professional with 8+ years of experience in client-facing roles, project management, and strategic planning across healthcare and technology sectors. Proven success in implementing cross-functional projects, leveraging data-driven insights for strategic decisions, and enhancing operational efficiencies. Skilled in fostering cross-collaborative efforts, boosting client satisfaction, and delivering results aligned with organizational objectives.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Program Manager
VCloud Interactive, LLC
02.2023 - 07.2024
- Cultivated robust client relationships, achieving a 99% client retention rate through outstanding project management service and proactive support through conducting 1-on1 meetings, webinars and contract renewals.
- Analyzed and monitored key performance indicators (KPIs) across projects, consistently meeting program goals and enhancing performance metrics by 12% year-over-year.
- Directed the execution and implementation of over 40 high-impact projects annually, maintaining a 99% on-time delivery rate.
- Managed over $2 million in annual program budgets and invoicing, achieving a budget variance of only 3%.
Client Relations Liaison
Provider Network Solutions
01.2021 - 02.2023
- Developed and streamlined escalation protocols to efficiently address insurance member complaints, managing over 20 concerns daily and reducing unresolved issues by 30%, which led to a 15% increase in client satisfaction scores.
- Collected and analyzed client feedback, partnering with three internal teams to refine service offerings and strengthen partnerships, resulting in a 20% boost in partnership efficiency and client retention rates.
- Managed quality control for a network of 200+ medical providers, consistently maintaining high service standards and achieving a 100% compliance rate in regulatory audits.
Marketing Associate (Part-Time)
Social Tech Pro
09.2021 - 12.2022
- Developed and launched 4 successful social media campaigns on Instagram and Facebook, driving significant user engagement and increasing landing page visits by 45%.
- Tracked campaigns and analytics, redesigned strategies to improve customer reach by 30%; created email campaigns for local businesses contracting services using software such as MailChimp and Canva.
Patient Representative
Baptist Health South Florida
09.2019 - 01.2021
- Coordinated daily schedules for appointments, admissions, and discharges of 150+ patients in a Primary Care unit, ensuring accurate patient records, insurance processing, and billing.
- Reviewed and managed up to 20+ patient referrals daily using a multi-line telephone system.
- Addressed billing discrepancies proactively, implementing solutions to prevent future issues; provided guidance to 4 colleagues monthly for up-to-date billing reports.
Sales Specialist
Home Depot
02.2014 - 09.2019
- Generated leads for home services resulting in over $15K in monthly sales; promoted to Lead Ambassador for effectively showcasing the advantages of home renovations to customers in-store
- Managed a 5-person Specialty Team focused on enhancing customer service levels, specializing in kitchen design consultations and appliance layout optimization.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Education
MBA - Business Administration And Strategy
Florida International University
Miami08.2023
Bachelor of Science - Health Services
Florida International University
Miami, FL12.2020
Skills
Technical Skills: Salesforce, OpenAir, Excel, Looker Studio, Visio, SaaS proficiency, Data Analytics, HTML, JavaScript
Project Management: Budget Management, KPI Analysis, Cross-functional Collaboration, Quality Assurance, Contract Renewals
Interpersonal Skills: Account Management, Stakeholder Engagement, Customer Relationship Management, Client Communication
Certification
- Project Management Essential Certified, 03/01/23
- PMI Certification (currently in progress)
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Program Manager
VCloud Interactive, LLC
02.2023 - 07.2024
Marketing Associate (Part-Time)
Social Tech Pro
09.2021 - 12.2022
Client Relations Liaison
Provider Network Solutions
01.2021 - 02.2023
Patient Representative
Baptist Health South Florida
09.2019 - 01.2021
Sales Specialist
Home Depot
02.2014 - 09.2019
MBA - Business Administration And Strategy
Florida International University
Bachelor of Science - Health Services
Florida International University
- Project Management Essential Certified, 03/01/23
- PMI Certification (currently in progress)
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