Aimee Ramos
Bluffton,SC
Summary
Friendly Beverage Cart Attendant skillful in inventory maintenance, drink mixing and beverage upselling. Punctual and diligent individual offering 5 years of experience providing refreshments and beverages to patrons. Proficient in POS systems operations and cart restocking procedures. Personable Dining Room Attendant with 6 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
7
7
years of professional experience
Work History
Beverage Cart Attendant
Golden Bear Golf Club
2023.03 - Current
- Responsible for performing opening and closing clubhouse bar
- Providing immediate attention to guest / members
- Collaboration with kitchen and bar staff for prompt and correct delivery of order
- Assisting with tidying of tables, clearing keeping dining room clean
- Help bartend and Work banquet
- Responsible for liquor control and accurate pouring of products
- Learning member names and greeting member
- Staying positive and being kind - to make sure guests and members feel valued and appreciated
- Stay adaptable - keep in mind that change to schedule can happen because of weather
- Stay composed when heat is on and ease tense situation with a level headed
- Prepare and serve meal ,snacks,and beverages, including alcohol, while upholding hygiene standards sea pines country club
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Arranged tables and chairs for special occasions and events.
- Served high customer volumes during special events, nights, and weekends.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
Waitress
Sea Pines Country Club
2022.03 - 2022.12
- Beverage cart , cafe closer
- Responsible for providing food and beverages to players on course, in addition to various requests
- Clubhouse that golfers may need during their round
- Takes orders from guests
- Required to operate golf carts
- Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards
- Responsible for keeping beverage cart filled with fresh products and selling those products to golfers on golf course
- Often asked to assist tournaments and corporate events in getting refreshments to golfers
- Communicate effectively with kitchen staff and other waitstaff
- Responsible in making sure that cafe is fully stocks and ready for crew next morning
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
Administrative Assistant
James Scheper Realty
2020.07 - 2022.03
- Communicate with clients through email and phone
- Perform follow up with clients
- Handled communication with multiple clients at once
- Filing paperwork
- Preparing documents for meetings
- Managing calendar of supervisor
- Help create ads on CANVA
- Welcome and greet customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments
- Executed record filing system to improve document organization and management.
Waitress
River Road Cafe
2021.03 - 2022.03
- Basic math skill - ability to make change
- Welcome and greet customers
- Make all customers feel comfortable and let them know you’re there to personally take care of them
- Make recommendations that customer will enjoy
- Anticipates customers' needs
- Able to effectively communicate with customers, management, and coworkers
- Listen to customer without being distracted by external or internal factors
- Summarizing and paraphrasing customer request to ensure thoroughly understand customer requests
- Sake
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Photography Assistant
Hilton Head Island Photography
2021.03 - 2021.08
- In charge of helping out with lighting
- Giving suggestions to photographer
- Ensure all children and family are photographed
- Create comfortable setting for infants, toddlers, and preschoolers to help capture child’s natural expression
- Provide environment that prioritizes health and safety of clients
- Set up camera equipment and other equipment prior to event
- Work with team to ensure shoot runs as smoothly as possible
- Welcome and greet customers as well as guide them to location of photoshoot while providing information of team member names,roles and what to expect from service.
- Streamlined workflow by organizing and maintaining photography equipment, ensuring quick access during shoots.
- Managed schedule by assessing daily assignments and coordinating duties.
- Increased client satisfaction by providing timely assistance in setting up and breaking down photo sessions.
Waitress/Host Bluffton
Sake House
2019.07 - 2021.03
- Managed high call volume levels of 40-50 calls per shift while providing excellent customer service in both English and Spanish
- Worked closely with management on escalated issues to resolve all problems quickly and accurately
- Be friendly, professional and detail-oriented
- Seat up to 300 guests per shift
- Multitask under high pressure situations
- Welcome and greet customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Reduced order errors by double-checking tickets before sending them to kitchen staff for preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Crew Member / Shift Leader
Five guys, Bluffton SC
2017.07 - 2020.04
- Responsible for directing daily operations of restaurant in manager and assistant managers absence
- Ensuring compliance with company standards in all areas of operation
- Strong problem solving and decision making skills
- Ability to be flexible and adapt in any situation
- Training of new and existing employees
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within establishment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared burger,fries,tea,peanut, for customers.
- Worked front counter and other areas.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Education
High School Diploma -
Bluffton High School
Bluffton, SC2019
Some College (No Degree) - Radiologic Technology
Technical College of The Lowcountry
Beaufort, SCSkills
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Warmly greeted new and returning customers as well as developed relationships resulting in
- Customer loyalty.
- Able to communicate with coworkers and management effectively as a team player.
- Accurate money handling
- High-volume dining
- Supply Restocking
- Warm and Friendly
- Transactions and Cash Handling
- Health Code Compliance
Timeline
Beverage Cart Attendant
Golden Bear Golf Club
2023.03 - Current
Waitress
Sea Pines Country Club
2022.03 - 2022.12
Waitress
River Road Cafe
2021.03 - 2022.03
Photography Assistant
Hilton Head Island Photography
2021.03 - 2021.08
Administrative Assistant
James Scheper Realty
2020.07 - 2022.03
Waitress/Host Bluffton
Sake House
2019.07 - 2021.03
Crew Member / Shift Leader
Five guys, Bluffton SC
2017.07 - 2020.04
High School Diploma -
Bluffton High School
Some College (No Degree) - Radiologic Technology
Technical College of The Lowcountry
Similar Profiles
Tim PaxtonTim Paxton
First Assistant Golf Professional at Golden Bear Golf ClubFirst Assistant Golf Professional at Golden Bear Golf Club
Josh BrydonJosh Brydon
Maintenance Crew Member at Northern Bear Golf ClubMaintenance Crew Member at Northern Bear Golf Club
Adam WilliamsAdam Williams
Sous Chef at Bear Creek Golf ClubSous Chef at Bear Creek Golf Club