Aimee Ramos
Bluffton,SC
Summary
Friendly Beverage Cart Attendant skillful in inventory maintenance, drink mixing and beverage upselling. Punctual and diligent individual offering 5 years of experience providing refreshments and beverages to patrons. Proficient in POS systems operations and cart restocking procedures. Personable Dining Room Attendant with 6 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
7
7
years of professional experience
Work History
Beverage Cart Attendant
Golden Bear Golf Club
03.2023 - Current
- Responsible for performing opening and closing clubhouse bar
- Providing immediate attention to guest / members
- Collaboration with kitchen and bar staff for prompt and correct delivery of order
- Assisting with tidying of tables, clearing keeping dining room clean
- Help bartend and Work banquet
- Responsible for liquor control and accurate pouring of products
- Learning member names and greeting member
- Staying positive and being kind - to make sure guests and members feel valued and appreciated
- Stay adaptable - keep in mind that change to schedule can happen because of weather
- Stay composed when heat is on and ease tense situation with a level headed
- Prepare and serve meal ,snacks,and beverages, including alcohol, while upholding hygiene standards sea pines country club
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Arranged tables and chairs for special occasions and events.
- Served high customer volumes during special events, nights, and weekends.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
Waitress
Sea Pines Country Club
03.2022 - 12.2022
- Beverage cart , cafe closer
- Responsible for providing food and beverages to players on course, in addition to various requests
- Clubhouse that golfers may need during their round
- Takes orders from guests
- Required to operate golf carts
- Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards
- Responsible for keeping beverage cart filled with fresh products and selling those products to golfers on golf course
- Often asked to assist tournaments and corporate events in getting refreshments to golfers
- Communicate effectively with kitchen staff and other waitstaff
- Responsible in making sure that cafe is fully stocks and ready for crew next morning
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
Administrative Assistant
James Scheper Realty
07.2020 - 03.2022
- Communicate with clients through email and phone
- Perform follow up with clients
- Handled communication with multiple clients at once
- Filing paperwork
- Preparing documents for meetings
- Managing calendar of supervisor
- Help create ads on CANVA
- Welcome and greet customers.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments
- Executed record filing system to improve document organization and management.
Waitress
River Road Cafe
03.2021 - 03.2022
- Basic math skill - ability to make change
- Welcome and greet customers
- Make all customers feel comfortable and let them know you’re there to personally take care of them
- Make recommendations that customer will enjoy
- Anticipates customers' needs
- Able to effectively communicate with customers, management, and coworkers
- Listen to customer without being distracted by external or internal factors
- Summarizing and paraphrasing customer request to ensure thoroughly understand customer requests
- Sake
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Photography Assistant
Hilton Head Island Photography
03.2021 - 08.2021
- In charge of helping out with lighting
- Giving suggestions to photographer
- Ensure all children and family are photographed
- Create comfortable setting for infants, toddlers, and preschoolers to help capture child’s natural expression
- Provide environment that prioritizes health and safety of clients
- Set up camera equipment and other equipment prior to event
- Work with team to ensure shoot runs as smoothly as possible
- Welcome and greet customers as well as guide them to location of photoshoot while providing information of team member names,roles and what to expect from service.
- Streamlined workflow by organizing and maintaining photography equipment, ensuring quick access during shoots.
- Managed schedule by assessing daily assignments and coordinating duties.
- Increased client satisfaction by providing timely assistance in setting up and breaking down photo sessions.
Waitress/Host Bluffton
Sake House
07.2019 - 03.2021
- Managed high call volume levels of 40-50 calls per shift while providing excellent customer service in both English and Spanish
- Worked closely with management on escalated issues to resolve all problems quickly and accurately
- Be friendly, professional and detail-oriented
- Seat up to 300 guests per shift
- Multitask under high pressure situations
- Welcome and greet customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Reduced order errors by double-checking tickets before sending them to kitchen staff for preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Crew Member / Shift Leader
Five guys, Bluffton SC
07.2017 - 04.2020
- Responsible for directing daily operations of restaurant in manager and assistant managers absence
- Ensuring compliance with company standards in all areas of operation
- Strong problem solving and decision making skills
- Ability to be flexible and adapt in any situation
- Training of new and existing employees
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within establishment.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared burger,fries,tea,peanut, for customers.
- Worked front counter and other areas.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Education
High School Diploma -
Bluffton High School
Bluffton, SC2019
Some College (No Degree) - Radiologic Technology
Technical College of The Lowcountry
Beaufort, SCSkills
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers as well as developed relationships resulting in
- Customer loyalty
- Able to communicate with coworkers and management effectively as a team player
- Accurate money handling
- High-volume dining
- Supply Restocking
- Warm and Friendly
- Transactions and Cash Handling
- Health Code Compliance
Timeline
Beverage Cart Attendant
Golden Bear Golf Club
03.2023 - Current
Waitress
Sea Pines Country Club
03.2022 - 12.2022
Waitress
River Road Cafe
03.2021 - 03.2022
Photography Assistant
Hilton Head Island Photography
03.2021 - 08.2021
Administrative Assistant
James Scheper Realty
07.2020 - 03.2022
Waitress/Host Bluffton
Sake House
07.2019 - 03.2021
Crew Member / Shift Leader
Five guys, Bluffton SC
07.2017 - 04.2020
High School Diploma -
Bluffton High School
Some College (No Degree) - Radiologic Technology
Technical College of The Lowcountry
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