Aimee Santaniello
Miami,FL
Summary
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets, fine dining, to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
3
3
years of professional experience
Work History
Captain/Bartender
Mona Lisa
08.2024 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Maintained knowledge of food and bar menu options to make recommendations
- Provided exceptional service based on our fine dining standards
- Operated cash register and POS system for transactions and proper change for cash transactions
- Built rapport with guests resulting in returning clientele to the business
Bartender/Server
The Henry
07.2023 - 11.2024
- Built rapport with guests, offered tastings, and delivered drinks quickly
- Ensured that all guests felt welcome and were given responsive, professional, and gracious service
- Trusted to run the service well making craft cocktails while also tending the bar guests
- Considered a top performer based on customer reviews and high PPA average
- Cleaned and organized the bar area in keeping with the restaurant's standards of excellence
Server
Del Friscos
08.2022 - 07.2023
- Make menu recommendations based on studied knowledge
- Perform closing and training duties
- Stay current on all new menu rollouts including alcohol menu and wine list
- Earned employee of the month based on customers' good reviews
- Considered a top server based on high PPA average
- Hosted private dining room events
Server
Salt7
03.2022 - 06.2022
- Present menus to patrons and answer questions about menu items, make recommendations upon request in a 70+ seat restaurant
- Serve food and beverages to patrons
- Provide excellent customer service
Education
Bachelor's Degree - Interdisciplinary Studies, Hospitality and Mass Communications
University of Central Florida
01.2020
Skills
- Customer Service
- Wine Service
- Knowledge of Variety of Menu Items
- POS Systems
- Responsible Service of Alcohol
- Skilled Conversationalist
- Cash-Handling
- Memorization of Product Info
- Leadership qualities
- Continuous learning mindset
Timeline
Captain/Bartender
Mona Lisa
08.2024 - Current
Bartender/Server
The Henry
07.2023 - 11.2024
Server
Del Friscos
08.2022 - 07.2023
Server
Salt7
03.2022 - 06.2022
Bachelor's Degree - Interdisciplinary Studies, Hospitality and Mass Communications
University of Central Florida
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