Aimee Smith
Administrative Assistant
Saint Augustine,FL
Summary
Dynamic administrative professional with a proven track record at Alachua County School Board, excelling in conflict resolution and database management. Bilingual in English and Spanish, I leverage strong problem-solving skills to enhance employee communications and streamline operations, ensuring accuracy in patient medical records and billing processes.
Overview
11
11
years of professional experience
Work History
Student Assignment
Alachua County Public Schools
Gainsville, FL
03.2025 - 04.2025
- Assisted organizational efforts by filing, entering data and answering phones.
- Updated and maintained databases with current information.
- Coordinated with other departments to ensure timely processing of admission applications.
- Handled new enrollments by entering customers' data and reviewing information.
- Verified all required documentation prior to enrolling a student in school.
Assistant Administrative Secretary
Alachua County Public Schools
Gainesville, FL
05.2024 - 02.2025
- Prepared job postings for open positions on the company website and other job boards.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Maintained employee records in compliance with state and federal regulations.
- Answered questions regarding salaries, benefits and other pertinent information.
Food and Nutrition Assistant
Alachua County Public Schools
Gainesville, FL
01.2024 - 05.2024
- Assisted in the preparation of hot entrees for cafeteria service or catering events.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Coordinated food production activities in kitchen areas to ensure timely delivery of meals.
- Made meals in accordance with company standards and requirements.
Substitute Teacher
ESS
Gainesville, FL
11.2023 - 12.2023
- Communicated effectively with parents about student progress and concerns.
- Followed established lesson plans to continue learning trajectory.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Explained assignments and relayed information from lead teacher.
Customer Care Representative
Medcom Benefits
Jacksonville, FL
04.2018 - 05.2021
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Appointment Scheduling Specialist
South East Orthopedic Specialists
Jacksonville, FL
06.2017 - 10.2018
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Took information from potential customers to assess needs.
Medical Billing Analyst
Parallon
Jacksonville, FL
04.2014 - 05.2017
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed and submitted appeals for denied claims.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Handled billing, waivers and claims for private and commercial clients.
Skills
- Fluent in both English and Spanish
- Patient Medical Records Maintenance
- Medical Billing Processing
- Office Health Records Preparation
- Stop Payments
- Error Revision
- Billing Data Verification
- Proficient in Microsoft word, Excel and Power point
- Database management
- Schedule coordination
- Problem-solving
- Telephone and email etiquette
- Administrative support
- Records management
- Employee communications
Languages
English
Professional
Spanish
Professional
Timeline
Student Assignment
Alachua County Public Schools
03.2025 - 04.2025
Assistant Administrative Secretary
Alachua County Public Schools
05.2024 - 02.2025
Food and Nutrition Assistant
Alachua County Public Schools
01.2024 - 05.2024
Substitute Teacher
ESS
11.2023 - 12.2023
Customer Care Representative
Medcom Benefits
04.2018 - 05.2021
Appointment Scheduling Specialist
South East Orthopedic Specialists
06.2017 - 10.2018
Medical Billing Analyst
Parallon
04.2014 - 05.2017