Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Timeline
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Aimee Turner

McCordsville,IN

Summary

Dynamic sales professional with a proven track record at Roche Diagnostics, excelling in strategic selling and customer relationship management. Successfully managed over 80 accounts, achieving 92% of sales targets. Adept at mentoring teams and enhancing customer satisfaction through effective technical troubleshooting and cross-functional collaboration.

Overview

7
7
years of professional experience

Work History

Point of Care (POC) Inside Sales Account Specialist

Roche Diagnostics
Fishers, IN
06.2021 - 12.2024
  • Responsible for total account management and selling Roche POC portfolio within the Midwest Territory to achieve Sales targets
  • Finished 2024 at a 92% with a team goal of 90%
  • Managed over 80 customer sales accounts, including top Integrated Health Networks (IHNs)
  • Collaborated with cross-functional teams to achieve and exceed sales goals
  • In depth knowledge of using Miller Heiman strategic selling for complex sales with C-Suite Level colleagues
  • Customer Centric approach to selling and building relationships with customers, and internal stakeholders to help with strategy
  • Delivered customized presentations on POC needs for clinical and IT audiences
  • In-depth technical knowledge across the Roche POC portfolio, LIAT, Bloodgas, Glucose, CoaguChek, and IT
  • Responsible for account Revenue up to $2 million
  • Trained and mentored new hires on Roche resources and company policies
  • Use mapping and zoning techniques to strategize customer visits in the territory to achieve sales targets
  • Led young professionals in developing effective elevator pitches

Technical Support Specialist POC (TSS2)-LIAT

Roche Diagnostics
Fishers, IN
04.2021 - 06.2022
  • Interim team leader while supervisor is unavailable
  • Accountable for coordinating the team schedule for Quarterly shifts, on-call weekends, holidays, and shift swaps for 19 team members
  • Manage 90+% of scheduling decisions for the team
  • Increased team average speed of answer time 13%
  • Actively train and mentor new team members on product knowledge, technical issues, and compliance in Salesforce and SAP
  • Continuous accountability to contributing to departmental goals and achieving quality metrics while prioritizing additional projects.
  • Increased knowledge in IT 1000 connectivity for Cobas LIAT
  • Continuous cross training on CoaguChek XS meter
  • In depth technical knowledge of Blood gas and urinalysis
  • Technical writer for troubleshooting processes and policies for all POC products

Technical Support Specialist POC (TSS1)-LIAT

Roche Diagnostics
Fishers, IN
10.2017 - 04.2021
  • Supported LIAT, Urinalysis, Bloodgas, and CoaguChek product lines
  • Achieving phone resolution through product knowledge, analytical ability and effective troubleshooting while maintaining current product knowledge
  • Maintains compliance with Roche policies and procedures while effectively identifying and reporting PRI/PSI’s
  • Built interpersonal skills to create a professional and trustworthy relationship with internal and external customers.
  • Cross-training on CoaguChek XS Meter to assist with customer service satisfaction
  • Understand the use of CRM Salesforce and SAP for large account management

Education

Bachelor of Science (B.S.) - Health and Human Sciences, Spanish

Purdue University
West Lafayette, IN
05.2020

Skills

  • Time management
  • Project management
  • Critical thinker
  • Experience using SAP
  • Proficient in Salesforce CRM
  • Data analysis
  • Strategic Selling
  • Customer Relationship Management
  • Cross-Functional Collaboration
  • Leadership
  • Mentoring
  • Technical Troubleshooting
  • Technical writing
  • Sales management
  • Customer satisfaction
  • Cross-selling

Projects

RIOS Author-technical writer COVID Hotline Scheduling Team Leader LEX Feedback Team(CRM) Power of You Mentor Program Local Case Tool (CRM) Roche Young Professionals BRG BloodGas Subject Matter Expert

Accomplishments

  • Recognized as Exceptional Employee in 2020 for exceeding company and team goals

Timeline

Point of Care (POC) Inside Sales Account Specialist

Roche Diagnostics
06.2021 - 12.2024

Technical Support Specialist POC (TSS2)-LIAT

Roche Diagnostics
04.2021 - 06.2022

Technical Support Specialist POC (TSS1)-LIAT

Roche Diagnostics
10.2017 - 04.2021

Bachelor of Science (B.S.) - Health and Human Sciences, Spanish

Purdue University

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