Tara Gremillion
Livonia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Account Executive II/ Inside Sales Customer Care
A.W. Chesterton Company
Baton Rouge, La/ Groveland, MA
05.2013 - 04.2025
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provides support for all request. RFQ, Orders, Product Information, Resolution, Purchase orders, Transfer order, Invoicing, Special Pricing, RMA and credit disputes.
- National/International shipping and logistics support. Shipping, Receiving and Picking orders.
- Cycle counts and reconciliation of inventory. Maintains Min/ Max inventory levels.
- Involved in multiple facets of business including, Engineering, Procurement, Production and Logistics.
- CRM Microsoft Dynamics 365 scrubber for National and International, work delegation for Team.
- Collaborates with Sales Specialist and Area Managers within sales territory for account support.
- Proficient in Retail supply chain, Distribution, End Users and vendors.
Customer Service Representative
EMCO Technologies | Baton Rouge Louisiana
Baton Rouge, La
05.2007 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduling installation for on site and infield services.
- Back up dispatch
- Prioritized assignments for write ups on all mobile and portable radio's delivered internal and external.
- Order Confirmation data input , weekly inventory audits, replenishment and reduction of all inventory.
- Schedule runner's daily assignment for delivery.
- Customer support for RFQ, Order entry, Receiving restock inventory.
Education
High School Diploma -
Livonia High School
Livonia, LaSkills
- Client relationship building
- Account management
- Written and verbal communication
- CRM software expertise
- Territory management
- Customer relationships
- Research and analysis
- Vendor management
- Sales target monitoring
- Time management
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Problem-solving
Timeline
Account Executive II/ Inside Sales Customer Care
A.W. Chesterton Company
05.2013 - 04.2025
Customer Service Representative
EMCO Technologies | Baton Rouge Louisiana
05.2007 - 09.2012
High School Diploma -
Livonia High School