Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aimee Quintero

Buckeye,AZ

Summary

Proven track record in enhancing customer satisfaction and exceeding sales targets at Primeritus Financial Services, showcasing critical thinking and compassionate communication. Skilled in data entry and intake assessment, adept at strategic account management and efficient claims resolution, significantly improving operational efficiency and client trust.

Overview

10
10
years of professional experience

Work History

Intake Specialist

Alacrity Solutions
09.2022 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Account Management

Primeritus Financial Services
04.2020 - 09.2022
  • Consistently met or exceeded sales targets through proactive account management and strategic planning.
  • Exceeded assigned targets consistently through diligent prospecting efforts and strategic account management techniques.

Auto Claims Adjuster

Kemper Insurance
01.2015 - 03.2020
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.

Education

High School Diploma -

Desert View High School
2014

Skills

  • Data Entry
  • Intake Assessment
  • Compassionate communication
  • Critical Thinking Skills

Languages

Spanish
Full Professional

Timeline

Intake Specialist

Alacrity Solutions
09.2022 - Current

Account Management

Primeritus Financial Services
04.2020 - 09.2022

Auto Claims Adjuster

Kemper Insurance
01.2015 - 03.2020

High School Diploma -

Desert View High School
Aimee Quintero