Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Aimee Wightman

Holladay,UT

Summary

Experienced Client Servicing Manager with expertise in overseeing client interactions and resolving issues efficiently. Strong communication and relationship-building skills enhance customer satisfaction and loyalty. Proven ability to maintain positive client relationships while addressing challenges effectively. Track record of contributing to team success through diligence, attention to detail, and organizational excellence.

Overview

24
24
years of professional experience

Work History

Client Issue Resolution

Collective Health
Holladay, UT
12.2023 - Current
  • Coordinated daily escalations, prioritizing based on urgency and impact.
  • Established strong client and member relationships by resolving issues promptly and effectively.
  • Followed up with members post-resolution to confirm satisfaction with services.
  • Managed time efficiently while handling multiple escalations concurrently.
  • De-escalated member concerns through effective communication and problem-solving.
  • Collaborated with various departments to ensure swift resolution of client and member issues.
  • Fostered strong member connections by addressing service-related challenges in a timely manner.

Member Claims Associate

Collective Health
Holladay, UT
06.2022 - 12.2023
  • Processed high-priority claims, consistently exceeding accuracy and performance goals.
  • Updated members regarding status of delayed claims to enhance communication.
  • Mentored and trained new team members, improving team competency and efficiency.

Division Manager

Court Call, LLC
10.2001 - 08.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Facilitated communication between all levels of management throughout the division.
  • Resolved customer service issues escalated from lower levels of management or staff.

Education

High School Diploma -

Olympus High School
AW
05-1986

Skills

  • Time management
  • Attention to detail
  • Problem solving
  • Self-motivation
  • Customer complaint resolution
  • Adaptability
  • Team collaboration
  • Verbal and written communication
  • Customer service
  • Client issue resolution

Affiliations

  • I enjoy gardening, reading, and walks with my dogs.

Timeline

Client Issue Resolution

Collective Health
12.2023 - Current

Member Claims Associate

Collective Health
06.2022 - 12.2023

Division Manager

Court Call, LLC
10.2001 - 08.2021

High School Diploma -

Olympus High School

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Aimee Wightman