Aimee Marie Hartshorne

Scottsdale,AZ

Summary

Motivated Lead Hostess and Server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

years of professional experience

years of post-secondary education

Work History

Server

Grayhawk Golf Club

Scottsdale, AZ

01.2018 - Current

Trained hostesses, servers, and managers on Golf Club Standards and Policies
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Bachelor of Science - Communication Studies

Arizona State University, Tempe, AZ

08.2020 - Current

Skills

Point of sale operation

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Timeline

Arizona State University - Bachelor of Science, Communication Studies

08.2020 - Current

Server - Grayhawk Golf Club