Jacqueline Willson
Marysville,OH
Summary
Dynamic hospitality professional with extensive experience at Hinkleys Restaurant, excelling in customer service and point-of-sale operations. Proven ability to enhance guest experiences through effective service prioritization and strong multitasking skills. Recognized for developing training programs that improved staff performance and fostered a welcoming environment for patrons.
Overview
25
25
years of professional experience
Work History
Server
The Grainery
Plain City, OH
11.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
- Processed customer orders efficiently using point-of-sale systems.
- Trained and mentored new staff on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored dining area for cleanliness and adherence to health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hairstylist
Self Employed
Marysville OH
07.2001 - Current
- Delivered personalized hairstyling services to diverse clientele, enhancing customer satisfaction and retention.
- Maintained up-to-date knowledge of hair trends, techniques, and products to ensure high-quality results.
- Implemented effective time management strategies to optimize appointment scheduling and reduce wait times.
- Developed strong client relationships through attentive listening and tailored recommendations for hair care.
- Conducted regular assessments of client needs to recommend appropriate treatments and styles for optimal outcomes.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Bartender/Server
Restoration Breworks
Delaware, OH
09.2023 - 04.2024
- Crafted and served a diverse range of cocktails, showcasing extensive knowledge of mixology techniques.
- Managed inventory, ensuring timely restocking of supplies and minimizing waste through efficient usage.
- Trained and mentored junior bartenders on cocktail preparation and customer service best practices.
- Developed seasonal drink menus, incorporating local ingredients to enhance customer experience and engagement.
- Collaborated with kitchen staff to create synergy between food and beverage offerings, elevating overall dining experience.
Bar Manager
Hinkleys Restaurant
Marysville, OH
06.2019 - 03.2022
- Developed and implemented training programs for bar staff, enhancing service quality and efficiency.
- Oversaw inventory management, including ordering supplies and controlling stock levels to minimize waste.
- Established strong vendor relationships, negotiating favorable terms for product procurement and pricing.
- Closed out cash register and prepared cashier report at close of business.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Education
High School Diploma -
Centerburg High School
Centerburg, OHCosmetology Degree -
Nationwide Cosmetology School
Columbus OHSkills
- Point of sale operation
- Point of sale operation
- Point of sale operation
- Point of sale operation
Timeline
Server
The Grainery
11.2025 - Current
Bartender/Server
Restoration Breworks
09.2023 - 04.2024
Bar Manager
Hinkleys Restaurant
06.2019 - 03.2022
Hairstylist
Self Employed
07.2001 - Current
High School Diploma -
Centerburg High School
Cosmetology Degree -
Nationwide Cosmetology School