Kenya De Hart
Fort Lauderdale,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
24
24
years of professional experience
1991
1991
years of post-secondary education
Work History
Server
Flanigan's Seafood Bar and Grill
Fort Lauderdale, FL
09.2006 - 02.2020
- Provided excellent customer service in fast-paced dining environment.
- Took and processed food and drink orders accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted guests with menu selections and food recommendations.
- Handled cash and processed payments efficiently at the register.
- Trained new servers on restaurant procedures and service standards.
- Resolved guest complaints promptly to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
Ham glazer
Honey Baked Ham Co.
Fort Lauderdale, FL
12.2004 - 01.2005
Marine Technician's. Assistant
Yacht equipment & Parts
Fort Lauderdale, FL
02.2000 - 10.2004
- Assisted in assembling yacht equipment and parts for various projects.
- Maintained inventory levels of tools and materials for efficient operations.
- Collaborated with technicians to troubleshoot equipment issues and repairs.
- Organized workspaces to enhance safety and productivity during installations.
- Supported quality control processes by inspecting finished products for standards.
- Communicated effectively with team members to ensure project timelines were met.
- Documented technical processes for reference and training purposes within the team.
- Participated in training sessions to improve skills related to yacht maintenance tasks.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Utilized hand tools to properly splice cables.
- Implemented troubleshooting techniques to resolve issue.
- Repaired machines, equipment or structures using tools or equipment.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Set up and operated machine tools to repair or fabricate jigs, fixtures or tools.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Aligned and balanced new equipment after installation.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
Customer Service Sales Representative
Linens 'n Things
Fort Lauderdale, FL
10.1995 - 02.1997
- Assisted customers with product selection and inquiries about home goods.
- Processed sales transactions using point-of-sale systems efficiently.
- Maintained product displays to enhance customer shopping experience.
- Educated customers on promotions and loyalty programs effectively.
- Collaborated with team members to address customer concerns promptly.
- Handled returns and exchanges according to store policies.
- Managed inventory levels by restocking merchandise regularly.
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Identified potential opportunities to upsell products or services.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Built sustainable relationships with customers through open communication.
- Processed orders, forms, applications, and requests.
Education
Liberal Arts
Skills
- Customer service
- Order processing
- POS operation
- Menu knowledge
- Cash handling
- Quality control
- Inventory management
- Team collaboration
- Technical troubleshooting
- Equipment assembly
- Conflict resolution
- Effective communication
- Time management
- Employee training
- Sales promotions
- Point of sale (POS) system operations
- Customer feedback management
- High volume dining
- Service prioritization
- Table resetting
- Point of sale operation
- Calm demeanor
- Food delivery
- Specials promotion
- Guest relations management
- Guest seating
- Effective customer upselling
- Order management
- Wine pairing
- Menu memorization
- Ordering procedures
- Food and beverage pairings
- Guest engagement
- Dietary restrictions knowledge
- Upselling techniques
- Point-of-sale system
- Server training
- Daily specials memorization
- Food safety practices
- Front-of-house display creation
- Item promotion
- Hospitality service expertise
- Exceptional customer service
- Table setting knowledge
- Bill computation
- Suggestive selling
- Memory retention
- Dining customer service
- Positive and professional
- Multitasking and organization
- Allergy awareness
- Order accuracy
- Dining crew workflow optimization
- Professional appearance
- Team member support
- Menu item recommendation
- Food inspection
Affiliations
Worked with habitat for humanity.
Timeline
Server - Flanigan's Seafood Bar and Grill
09.2006 - 02.2020
Ham glazer - Honey Baked Ham Co.
12.2004 - 01.2005
Marine Technician's. Assistant - Yacht equipment & Parts
02.2000 - 10.2004
Customer Service Sales Representative - Linens 'n Things
10.1995 - 02.1997
Ely High School - ,
Florida Agricultural And Mechanical University - , Liberal Arts