Aimeki Mcmorris
Los Angeles,CA
Summary
Seeking a Customer service position in an organization where my previous experience will be best utilized, and where there is an opportunity for advancement and growth. I am accomplished, developed and a Team player.
Overview
24
24
years of professional experience
Work History
Chef
Chef Aimeki Catering
Los Angeles, USA
10.2000 - Current
- Planning the food menu together with the executive chef
- Discussing with customers and clients about the catering arrangements
- Supervising the purchase of food as well as the storage
- Supervising the provision of kitchenware, cutlery, crockery and even cleaning detergents
- Ensuring that their adequate security for the equipment and food
- Maintain proper payment and expense records
Customer Care Agent
Blue Shield of California
Woodland Hills, USA
11.2021 - 04.2023
- Responded to and resolved customer inquiries via telephone and written correspondence
- Investigated and processed claims while ensuring compliance with company standards
- Provided accurate information on Blue Shield products, policies, and procedures
- Assisted with escalated cases, ensuring customer satisfaction and prompt resolution
- Supported team operations by mentoring colleagues and assisting with scheduling
Travel Consultant
Viking Cruises
Woodland Hills, USA
02.2016 - 10.2020
- Handle inbound service calls from clients and prospective passengers
- Identify caller needs and resolve conflict to achieve the highest level of customer satisfaction
- Make outbound calls and provide additional information as needed
- Provide technical assistance to callers as needed
- Effectively communicate policies and procedures
Reservation Agent Call Center
American Express
Los Angeles, USA
10.2013 - 03.2020
- Arrange travel for business and vacation travel for international customers
- Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
- Handle inbound sales calls from clients, prospective passengers, identify their needs and provide a solution, tell the platinum card member benefits and complete the reservation booking process
- Make follow-up outbound calls to Clients to provide additional information, overcome objections and finalize booking for a reservation
- Offer custom Air travel arrangements for high-end customers, including hotels and air travel
- Act as a knowledgeable resource and consultant to Card Members assisting them to complete sales for our customers, including outbound follow-up as needed
- Maintain individual sales and service quality goals
- Process itinerary changes, payments and requests for brochures as needed
- Used saber system
Customer Service Representative
JetBlue Airways Corporation
Los Angeles, USA
04.2002 - 08.2012
- On a daily basis I'll check guests in at the gate and sell tickets or booking new reservations
- Assist in checking in baggage or locating lost luggage
- Handles passenger assistance, seat assignments and boarding passes
- Assists with announcements, boarding, and any delays or overbooking of flights
- Communicate with managers, peers and team members, both within their immediate department, as well as with other departments
- Administer company policies and procedures, also provide the team with necessary tools, resources and training to meet or exceed all operational performance goals
- Involve all team members in determination of operational improvements
- Coordinate operation including scheduling, hiring, training, inventory, etc
- Clean and present my workspace at an appropriate level maintain an eco friendly clean workspace
- Always ensure quality customer service at all times
Education
La Cordon Bleu
Los Angeles, CA12.2015
Skills
- Supervising Experience
- Food Production
- Leadership
- Typing (80 wpm)
- Kitchen Management Experience
- Banquet Experience
- Food Preparation
- Dependable and Organized
- Experience in inventory operations
- Quick learner
- Excellent communication skills
- Inside Sales
- Menu Planning
- Knowledge of shipping/receiving
- Restaurant Management
- Culinary Experience
- Transportation Specialist
- Filing (alpha and numerical)
- Catering
- Work well with/without supervision
- Telephone PBX
- Data entry
Additional Information - Core Competencies
- Customer Service & Call Center Operations
- Claims Processing & Resolution
- Conflict Resolution & Problem Solving
- Travel & Hospitality Services
- Sales & Client Relations
- Data Entry & Documentation
- Team Leadership & Mentoring
- Policy & Procedure Compliance
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Care Agent
Blue Shield of California
11.2021 - 04.2023
Travel Consultant
Viking Cruises
02.2016 - 10.2020
Reservation Agent Call Center
American Express
10.2013 - 03.2020
Customer Service Representative
JetBlue Airways Corporation
04.2002 - 08.2012
Chef
Chef Aimeki Catering
10.2000 - Current
La Cordon Bleu