Aimen Mraihi
Gulfport,MS
Summary
Dynamic Service Technician with a proven track record at Bob Boyte Chevrolet, excelling in equipment troubleshooting and customer service. Recognized for enhancing workflow efficiency and increasing first-time fix rates through meticulous diagnostics. Committed to safety and continuous improvement, fostering a culture of excellence within the team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Bob Boyte Chevrolet
11325 Ceder Lake Road Biloxi,MS 39532
08.2024 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and technology.
- Performed routine maintenance services, ensuring optimal vehicle performance and safety.
- Assisted customers with service inquiries, providing accurate information on repairs and services.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Maintained accurate records of service history and customer interactions in dealership systems.
- Trained new technicians on proper procedures for vehicle servicing and safety protocols.
- Implemented best practices for tool usage, contributing to a safer work environment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Technician
Volkswagen
11689 Bobby Eleuterius Blvd,D'iberville ,MS 39540
07.2023 - 07.2024
- Performed routine maintenance services, ensuring optimal vehicle performance and safety.
- Assisted customers with service inquiries, providing accurate information on repairs and services.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Maintained accurate records of service history and customer interactions in dealership systems.
- Trained new technicians on proper procedures for vehicle servicing and safety protocols.
- Implemented best practices for tool usage, contributing to a safer work environment.
- Resolved customer complaints effectively, improving overall satisfaction with service experience.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Technician
Hassen Shop
Tunisia
01.2015 - 02.2023
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
Education
High School Diploma -
Tahla Ibn Charaf
TunisiaSkills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Valid Driver's license
Work with minimal supervision
Punctual and reliable
Troubleshooting skills
Flexible and adaptable
Problem and issue resolution
Power tool proficiency
Repair techniques
Documentation and reporting
Equipment troubleshooting
OSHA requirements
Heavy lifting
Mechanical aptitude
Hand tool expertise
Certification
I HAVE A VALID DRIVER'S LICENSE.
VALID TWIC CARD
Additional Information
I am very hard working also very reliable also willing to learn any new trades that is presented to me
Languages
Arabic
Full Professional
French
Full Professional
English
Full Professional
Timeline
Service Technician
Bob Boyte Chevrolet
08.2024 - Current
Service Technician
Volkswagen
07.2023 - 07.2024
Service Technician
Hassen Shop
01.2015 - 02.2023
High School Diploma -
Tahla Ibn Charaf