Aimme Tzunaly Cazares Andrade
Chicago,IL
Summary
Detail-oriented professional with proven expertise in customer service and team management. Demonstrated ability in conflict resolution and staff training, enhancing guest experiences and operational efficiency. Strong focus on achieving measurable results and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
House Cleaner
Margaritas Cleaning
Chicago, Illinois
01.2026 - Current
- Engaged clients to identify specific cleaning requirements and preferences.
- Coordinated home cleaning schedules based on client availability and realistic time constraints.
- Collaborated with team members to deliver comprehensive cleaning services.
- Executed detailed cleaning protocols and requests in residential spaces.
- Managed time efficiently to ensure task completion within scheduled hours.
- Interacted professionally with clients and guests during daily operations.
Front Desk Supervisor
City Suites Hotel
Chicago, Illinois
04.2019 - 01.2026
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained staff on customer service standards to enhance guest interactions.
- Resolved guest complaints promptly, maintaining high levels of satisfaction.
- Coordinated with housekeeping to guarantee room readiness for arrivals.
- Implemented procedures that improved front desk efficiency and accuracy.
- Handled billing inquiries and processed payments for guest services accurately.
- Maintained accurate records of reservations using hotel management software.
- Developed training materials for new front desk employees to facilitate onboarding.
Barista
Starbucks
Chicago, Illinois
01.2017 - 04.2019
- Crafted high-quality beverages in alignment with company standards to enhance customer satisfaction.
- Guided customers in menu selections, delivering attentive and friendly service to improve overall experience.
- Managed morning rush efficiently, providing levelheaded customer service.
- Processed payments accurately using point-of-sale systems.
- Collaborated with team members to ensure seamless daily operations.
- Ensured cleanliness and organization of workstations and customer areas to provide a welcoming environment.
- Learned recipes for specialty coffee and seasonal beverages to ensure consistent quality.
- Followed health safety and sanitation guidelines to meet state inspection requirements.
Education
Associate of Arts -
City Colleges of Chicago
Chicago, IL05-2026
Skills
- Front desk operations
- Reservation management
- Customer service and support
- Team management
- Staff training
- Conflict resolution
- Time management
- Organizational expertise
- Problem-solving
- Effective communication
- Bilingual in Spanish and English
Timeline
House Cleaner
Margaritas Cleaning
01.2026 - Current
Front Desk Supervisor
City Suites Hotel
04.2019 - 01.2026
Barista
Starbucks
01.2017 - 04.2019
Associate of Arts -
City Colleges of Chicago