Aimsley Fernandez
Providence,RI
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Noir Lounge
03.2024 - Current
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Helped management plan and serve bar menu exceeding customer expectations.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Paris Bistro
03.2021 - 06.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Call Center Representative
Tunstall
01.2019 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Nursing
Community College of Rhode Island
Warwick, RI06-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Clear and effective communication
Certification
TIPS Certified
Timeline
Bartender
Noir Lounge
03.2024 - Current
Bartender
Paris Bistro
03.2021 - 06.2023
Call Center Representative
Tunstall
01.2019 - 01.2022
TIPS Certified
Associate of Science - Nursing
Community College of Rhode Island
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