Ainsley Williams
CyberSecurity/Sales management
Hamilton Twn,NJ
Summary
Information Security Specialist who is passionate about aligning security architecture plans and processes with security standards and business goals. Experienced with developing and testing security frameworks for cloud-based software. Versed in robust network defense strategies. Cybersecurity Specialist proficient in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventive measures. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. A multifaceted leader with an analytical and diligent approach to building and leading strong teams. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
5
5
Certification
Work History
Customer Service Representative
Verizon
Hamilton, NJ
10.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided direct customer support to customers by managing over 25 calls per day.
- Responded to customer requests for products, services, and company information.
- Achieving daily sales goal in order e to surpass monthly quota by 20 %.
Assistant Store Manager
Sprint
Valley Stream, NY
03.2014 - 10.2016
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise store Net promoter score by 10% each month
- Managed over 15 employees.
Lead Electronics Consultant
Sears
Hicksville, NY
11.2013 - 03.2014
- Organize and Maintain electronics area.
- Create schedules for electronics team
- Coach and monitor all members to ensure on track to make or exceed their monthly quotas.
- Handling customer concerns and resolving them with best solutions possible, in return, would increase customer survey scores by 10%
- Cold conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Store Manager
RadioShack
Springfield Gardens, NY
02.2011 - 12.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales by 15% and minimized shrinkage by5% through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing time to lift team spirit and manage concerns.
Education
Master of Science - Information Assurance Cybersecurity
Strayer University
Washington, DC12.2022
Bachelor of Science - Information Technology Cyber Security
Strayer University
Washington, DC06.2021
Associate of Science - Information Technology Project Management
Strayer University
Washington, DC12.2019
High School Diploma -
Jamaica High School
Jamaica, NY06.2012
Skills
- Cybersecurity Expert
- Sales Expert
- Customer service skill
- Problem-solving skill
- People skill
- De-escalation Techniques
- Verbal and Written Communication
- Problem Anticipation and Resolution
Certification
- Sales Essentials Certificate
- Ethical Hacker Certificate
- Windows/Linux/Mac Certificate
- Apple Certified (Developer)
Timeline
Customer Service Representative
Verizon
10.2016 - Current
Assistant Store Manager
Sprint
03.2014 - 10.2016
Lead Electronics Consultant
Sears
11.2013 - 03.2014
Store Manager
RadioShack
02.2011 - 12.2013
Master of Science - Information Assurance Cybersecurity
Strayer University
Bachelor of Science - Information Technology Cyber Security
Strayer University
Associate of Science - Information Technology Project Management
Strayer University
High School Diploma -
Jamaica High School
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