Benjamin Falagrady
Frisco
Summary
Knowledgeable SE, known for effectively bridging technical expertise and client needs. Proven track record in driving product solutions and enhancing customer satisfaction. Demonstrated ability in technical presentations and strategic sales planning. Positive, versatile, trustworthy, and can work well with a team or alone. Currently seeking a challenging Pre-Sales Solutions/Sales Engineer position with room to grow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corporate Sales Engineer
Palo Alto Networks
02.2024 - Current
- Responsible for running opportunities to a technical win
- Consult, manage, and ensure success criteria for POV/POCs
- Achieved 112% quota attainment by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
Technical Pre-Sales Engineer
Veeam Technologies, Inc.
01.2020 - 01.2023
- Independently consult with customer base to provide technical expertise on best practices, deployment, architecture, and configuration during in-person and virtual customer meeting presentations
- Implement and manage POCs to technical closure
- Collaborate with the customer/partner to establish and translate business objectives into technical requirements
- Travel across the US to meet with partners or prospective customers in person, including workshops
IT Support Technician
Daicel Safety Systems of America
01.2019 - 01.2020
- Handle heavy daily ticket load of all Hardware, Software, and Network issues in production environment done via email, phone and in-person
- Daily Maintenance of Active Directory (permissions, roles, users, etc.)
- Switch Configuration, VLAN placement, Updating Production
IT Support Technician
Maxwell & Morgan P.C.
01.2016 - 01.2019
- In-House IT supporting 30+ users and over 50 PCs, Desktops, Laptops, Printers, etc
- Office 365, Windows 7-10 Support and Troubleshooting
Education
Bachelor’s - Information Systems
WGU
Skills
- Technical Product Demos
- Zero Trust
- Virtualization
- IAM
- Firewall
- MDR
- SASE SME
- Information Security
- SalesForce
- M365
- Cloud
- SaaS Product Specialist
- Cybersecurity Expert
Certification
Comptia A+, Net+ & Sec+
VMWare VSP, VTSP
Veeam VMCE, VMSP, VMTSP
AWS CCP
Okta Certified Professional
Timeline
Corporate Sales Engineer
Palo Alto Networks
02.2024 - Current
Technical Pre-Sales Engineer
Veeam Technologies, Inc.
01.2020 - 01.2023
IT Support Technician
Daicel Safety Systems of America
01.2019 - 01.2020
IT Support Technician
Maxwell & Morgan P.C.
01.2016 - 01.2019
Bachelor’s - Information Systems
WGU
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