Ainsley Schley
Athens,AL
Summary
Accomplished Administrative and Customer Service Professional with 17+ years of experience in finance, office management, client relations, and community engagement. Skilled in accounts receivable/payable, bank reconciliations, invoicing, and data management. Experienced in managing administrative operations for a small business, including scheduling, communication, and financial tracking. Proven ability to optimize efficiency, support organizational goals, and build strong community relationships.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
16
16
years of professional experience
Work History
Owner / Administrative Manager
A & W Grass Company LLC
Athens, AL
01.2025 - Current
- Manage all administrative operations for a family-owned lawn care business
- Handle scheduling, client communication, and appointment coordination
- Create invoices, track payments, and maintain accurate financial records
- Prepare and manage business taxes and expense tracking
- Provide customer support and maintain strong client relationships
- Develop marketing materials including flyers, business cards, and local outreach
- Support business growth through organization, communication, and process management
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Resident Services Coordinator
Portfolio Resident Services
Harvest, AL
01.2025 - 01.2026
- Coordinate and implement community programs supporting resident well-being
- Build partnerships with local businesses and organizations
- Plan and host events to increase engagement and quality of life
- Connect residents with services and support resources
- Manage outreach through flyers, email, and in-person engagement
- Track participation and maintain organized records
- Foster a welcoming, inclusive environment
- Coordinated resident services programs to enhance community engagement and support initiatives.
- Developed and maintained relationships with residents to assess needs and provide tailored assistance.
- Implemented feedback mechanisms to improve service delivery and resident satisfaction.
- Organized educational workshops and events to promote resident involvement and skill development.
- Collaborated with external organizations to connect residents with local resources and services.
- Analyzed program effectiveness through surveys, adjusting offerings based on resident input and outcomes.
Administrative Assistant
The Sisters of the Sorrowful Mother International Finance
Brown Deer, WI
07.2022 - 09.2024
- Provided administrative support to leadership and staff
- Processed bills and completed bank reconciliations
- Balanced and maintained five bank accounts
- Coordinated meetings and handled data entry
- Delivered excellent customer service
- Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.
- Managed correspondence and communication between departments, streamlining information flow.
- Organized and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in budget preparation by compiling financial data and tracking expenses.
Accounts Receivable Specialist
Fluid Handling Inc.
Menomonee Falls, WI
01.2020 - 07.2022
- Maintained accounts receivable records and reports
- Entered and coded invoices accurately
- Conducted collections and resolved discrepancies
- Managed customer accounts and database
- Managed invoicing processes to ensure timely billing and revenue recognition.
- Reconciled customer accounts, resolving discrepancies efficiently to maintain accuracy.
- Implemented process improvements that streamlined collections and reduced outstanding receivables.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
Housing Counselor
Acts Housing
Milwaukee, WI
09.2016 - 12.2020
- Conducted financial assessments and spending plans
- Guided clients through financial challenges
- Connected clients with resources
- Helped achieve housing stability
- Oversaw housing plans for over 100 families to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Guided clients through housing application processes, ensuring understanding of requirements and available resources.
- Developed personalized action plans to address housing challenges, enhancing client engagement and satisfaction.
- Facilitated workshops on financial literacy and homeownership, improving community knowledge and skills.
- Collaborated with local agencies to coordinate support services, streamlining client access to essential resources.
- Developed successful housing action plans, addressing individual client needs and financial goals.
- Improved client financial literacy by conducting comprehensive budget and credit counseling sessions.
- Continuously updated professional knowledge by attending industry conferences and participating in relevant training opportunities to better serve clients'' needs.
- Collaborated with community partners to provide comprehensive support services for clients facing housing challenges.
- Assisted clients in achieving homeownership by guiding them through the home buying process.
Optician
Wisconsin Vision
New Berlin, WI
01.2013 - 09.2016
- Managed office operations and communications
- Assisted customers and supported sales
- Scheduled appointments and handled phones
- Assisted customers in selecting appropriate eyewear based on vision needs and style preferences.
- Managed inventory of optical products, ensuring availability of popular styles and brands.
- Trained new staff on operational procedures and customer service best practices in retail settings.
- Collaborated with healthcare professionals to address patient concerns and ensure optimal eye care solutions.
- Oversaw fitting adjustments for frames, guaranteeing comfort and proper alignment for all patients.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Administrative Assistant
Reparcorp, Inc.
Franklin, WI
11.2009 - 12.2012
- Coordinated billing and customer communication
- Managed vendor communication and inventory
- Scheduled pickups and follow-ups
- Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.
- Managed correspondence and communication between departments, streamlining information flow.
- Organized and maintained filing systems, enhancing document retrieval efficiency.
Education
Some College (No Degree) - Human Services
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
Veritas High School
Milwaukee, WI06.2009
Skills
- Administrative Support & Office Management
- Accounts Payable & Receivable
- Bank Reconciliation & Financial Reporting
- Customer Service & Client Relations
- Calendar & Meeting Coordination
- Data Entry & Database Management
- QuickBooks, MS Office, Google Workspace
- Professional Communication & Phone Etiquette
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
- Implemented organized invoicing and payment tracking system to maintain accurate financial records
- Supported business growth through marketing efforts and client relationship management
- Managed multiple client accounts while maintaining high customer satisfaction and repeat business
- Developed and distributed marketing materials to increase local visibility and client inquiries
Timeline
Owner / Administrative Manager
A & W Grass Company LLC
01.2025 - Current
Resident Services Coordinator
Portfolio Resident Services
01.2025 - 01.2026
Administrative Assistant
The Sisters of the Sorrowful Mother International Finance
07.2022 - 09.2024
Accounts Receivable Specialist
Fluid Handling Inc.
01.2020 - 07.2022
Housing Counselor
Acts Housing
09.2016 - 12.2020
Optician
Wisconsin Vision
01.2013 - 09.2016
Administrative Assistant
Reparcorp, Inc.
11.2009 - 12.2012
Some College (No Degree) - Human Services
Milwaukee Area Technical College
High School Diploma -
Veritas High School