Ainslie Duncan

2006-2018: Started my automotive journey by joining the accounting team at Mercedes-Benz of Lindon in Lindon, Utah. Balanced and posted vehicle deals in the dealership accounting system. Processed paperwork for insurance and warranty products tied to vehicle sales. Submitted vehicle registration documents to local and national DMV offices. Posted accounts payable and receivable entries and cut checks. Assisted with schedule reconciliation, payroll support, HR issues, hiring, receptionist supervision, lot tech coordination, and yearly event planning.

2014-2018: While still working full-time in the Accounting Dept, I began doing back up Finance to assist the Finance Manager and ensure we had proper coverage for the dealership. I would meet with the guest after a vehicle was selected to help arrange financing. I would go over loan, lease or cash options with the guest. If a loan or lease was chosen, I would go over the expectations on each and submit to the bank/credit union accordingly. I would structure deals to fit within the guest's budget and offer any benefited add-ons as well as ensuring we were compliant and transparent as a dealership while doing so.

2017-2025: I led and motivated the sales team each day to achieve and exceed monthly or yearly sales goals for new/used vehicles at the dealership. I developed and implemented strategies to increase sales performance, profitability for all and customer retention for the sales and the service/parts departments. I recruited, trained and mentored sales consultants on brand standards, product knowledge and customer engagement by holding daily and weekly meetings with each sales team member as well as management. I continued to recruit and hire for the receptionist and lot tech positions. I ensured the highest level of customer service in alignment with the Mercedes-Benz brand. I worked daily with the Finance and Marketing departments to maximize overall dealership success. I was always up to date on all different vehicle models across all makes of vehicles as well as up to date on brand specific training for the dealership. I was in charge of holding the dealership accountable for the training needed to meet requirements for bonuses, etc. After each vehicle sale, I properly disclosed it to Mercedes-Benz corporate in a timely manner. I worked with Mercedes-Benz corporate to properly fix any incentive issues found and kept proper documentation to help with research on the matter.