DAVID GLOUDEMANS
AT&T Store
Traverse City,MI
1
Certification
16
years of professional experience
Successful at team leadership and operations management, overseeing care and documentation for clients in a treatment setting. Offering abilities in training and development, regulatory compliance, and performance monitoring. Bringing strong skills in relationship building, problem-solving, and critical thinking to support diverse professional environments.
Work History
Sales Manager
5 Months- Led sales team to deliver wireless solutions aligned with customer needs and store goals.
- Coached associates on sales techniques, product knowledge, and customer service standards.
- Monitored daily store operations, ensuring accurate transactions and smooth point-of-sale processes.
- Resolved customer concerns involving billing, device setup, and service activation.
SALES REPRESENTATIVE
7 Months- Communicated product features, advantages, and benefits to enhance customer understanding and drive sales.
- Utilized persuasive communication techniques to close deals, contributing to revenue growth.
- Adapted to and remained flexible in fast-paced work environment to meet changing customer needs.
PROGRAM MANAGER
3 Years 5 Months- Supervised team of 12+ professionals delivering daily care to 25+ clients in medical drug and alcohol treatment setting.
- Oversaw hiring, firing, training, disciplinary write ups, and professional development for all direct care staff to enhance team capabilities.
- Coordinates all facility wide documentation to successfully meet auditing deadlines in accordance with auditing agencies, LARA, CARF, NMRE on a quarterly and annual basis.
- Assisted billing specialists in coordinating with MDHHS to ensure timely and accurate processing of client funding.
- Manages all facility orders of office supplies, food distribution orders, medical supplies, etc.
RECOVERY NAVIGATOR
1 Year 5 Months- Managed client intake and discharge processes, ensuring smooth transitions and continuity of care.
- Led psychosocial trauma and educational groups to support client recovery and skill development.
- Administered medications to clients daily.
ASSISTANT KITCHEN MANAGER
1 Year 4 Months- Cooked, prepared all meals, and maintained cleanliness.
- Helped with the inventory process by unloading trucks and stocking products.
INSULATION TECHNICIAN
8 Years 6 Months- Facilitated timely and budget-compliant completion of construction projects while ensuring safe handling of hazardous materials.
- Operate JLG manlifts, forklifts, scissor lifts and regularly lift and carry materials 75+lbs.
- Visited various locations to understand bidding processes for construction jobs.
Education
ASSOCIATES OF BUSINESS ADMINISTRATION - Business Administration
Skills
Sales expertise
Sales presentations
Sales strategy development
Microsoft Office applications
Sales reporting
Sales development
Performance monitoring
Diversity training
Team management
Training and development
Employee scheduling
Market analysis
Documentation proficiency
Regulatory compliance
Quality assurance
Work prioritization
Problem-solving
Sales compliance
Sales performance
Microsoft Office Suite
Microsoft Office proficiency
Interpersonal communication skills
Customer service
Client service
Relationship building
Sales metrics
Team motivation
Communication skills
Product training
Research Skills
Performance management
Staff management
Sales team training
Goal setting
Certification
- State of Michigan, 09/23
- American Red Cross, 12/23
- CCAR Recovery Coach
- NMSAS, 07/21
- CPRM
- CPR
Timeline
Sales Manager
AT&T Store
05.2026 - CurrentRead More
SALES REPRESENTATIVE
AT&T
10.2025 - 05.2026Read More
PROGRAM MANAGER
Addiction Treatment Services (Dakoske Hall)
05.2022 - 10.2025Read More
RECOVERY NAVIGATOR
Addiction Treatment Services
12.2020 - 05.2022Read More
ASSISTANT KITCHEN MANAGER
Omelette Shoppe
08.2019 - 12.2020Read More
INSULATION TECHNICIAN
Jergens Piping Co.
12.2010 - 06.2019Read More
Northwestern Michigan College
ASSOCIATES OF BUSINESS ADMINISTRATION from Business Administration
Read More