Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ainyae Williams

Las Vegas

Summary

Dynamic and service-oriented professional with extensive experience at USPS and Amazon. Proven expertise in mail distribution and shipping, coupled with strong problem-solving abilities. Recognized for enhancing operational efficiency and delivering exceptional customer service. Adept at handling complex issues while maintaining compliance with postal laws and federal guidelines.

Overview

8
8
years of professional experience

Work History

Mail Processing Clerk

USPS
07.2020 - 12.2020
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Checked parcels were securely sealed to eliminate losses.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.

Package Handler

Amazon
09.2017 - 11.2017
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Front End Supervisor

Ross Stores
02.2013 - 06.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.

Education

GED -

Penn Foster Career School
Scranton, PA

Skills

  • Postal law proficiency
  • Federal guideline proficiency
  • Service oriented
  • Shipping and receiving proficiency
  • Handling and sorting mail
  • Mail distribution
  • Customer service
  • Problem-solving skills
  • Retail sales
  • Returns processing
  • Drawer balancing
  • Point of sale operation
  • Product restocking
  • Refund handling

Timeline

Mail Processing Clerk

USPS
07.2020 - 12.2020

Package Handler

Amazon
09.2017 - 11.2017

Front End Supervisor

Ross Stores
02.2013 - 06.2015

GED -

Penn Foster Career School

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