- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Wildlife Rehabilitation
- I participate in a variety of outdoor recreational activities
- Backpacking
- Hiking
- Camping
- Gardening
- Volunteering
Aireana Owen
Leavenworth,WA
Summary
Professional in food and beverage industry, known for upholding high standards and achieving significant results. Extensive experience in enhancing operational efficiency and elevating customer experiences. Reliable team collaborator with flexible approach to changing demands, specializing in customer service and staff management.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
F&B Manager and Banquet Captain
Sleeping Lady Resort
09.2024 - Current
- Assist the beverage director running all F&B outlets throughout shifts. Duties included but not limited to taking tables, managing OpenTable, bartending, writing schedules, inventory, planning privet parties and filing end of day reports.
- Responsible for working with the sales team and banquet chef for all scheduled BEO events. Coordinates banquet setup/breakdown/ and acts as a point of contact for guests during events.
Server
The Green House Restaurant
07.2023 - 09.2024
- The Green House Restaurant prides itself on providing consistent luxury service, multitasking in busy environments, using POS computer systems and maintaining an exceptional relationship with our community.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Entyse Restaurant Server
The Ritz Carlton
05.2022 - 05.2023
- Serving our ladies and gentleman with the best possible dining experience during their Ritz Carlton stay.
- Responsible for providing accurate end of day sales reports and cash drops to accounting. Also comfortable with all needed computer systems and procedures.
- Successfully worked in a fast paced team environment to maintain a clean and safe workplace for everyone at the hotel.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Lead Server
The Hamilton Restaurant
04.2019 - 05.2022
- Company Overview: Honored to be part of the 16th busiest restaurant in the US. and the 1st top rated busiest restaurant in DC.
- Honored to be part of the 16th busiest restaurant in the US. and the 1st top rated busiest restaurant in DC. Located next to the Whitehouse, we had the pleasure of severing some of the country’s highest profile people.
- Highly team focused fast paced environment, routinely providing guests with the best food and dining experience in DC. Always focusing on service excellence.
- Honored to be part of the 16th busiest restaurant in the US. and the 1st top rated busiest restaurant in DC.
F&B Manager/Server With Many Outlets
Alyeska Resort
08.2016 - 09.2017
- Managed The Pond Café, which is the breakfast restaurant at this triple diamond hotel. we happily provided tourists with a perfect start to their day.
- As manager I was responsible for daily operating procedures, scheduling and inventory.
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Restaurant Lead Server/Bar Tender
Chena Hot Springs Resort
11.2015 - 08.2016
- Responsible for providing an excellent dining experience for tourists from around the globe and helping to ensure everyone enjoys a once in a lifetime vacation, always going above and beyond for them.
- Assisted with all banquets, which host large parties/events and/or hosting evenings tour groups such as Holland America.
- Led pre-shift meetings discussing daily goals, special requests or reservations ensuring smooth operations throughout service hours.
Education
Bachelor of Science - Biology
Washington State University
Pullman, WA2005
Skills
- Employee shift coordination
- Employee scheduling
- Culinary presentation
- Labor management
- Food and beverage operations
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
Certification
- Licensed MAST Permit and Food Handlers Permit
Interests
Timeline
F&B Manager and Banquet Captain
Sleeping Lady Resort
09.2024 - Current
Server
The Green House Restaurant
07.2023 - 09.2024
Entyse Restaurant Server
The Ritz Carlton
05.2022 - 05.2023
Lead Server
The Hamilton Restaurant
04.2019 - 05.2022
F&B Manager/Server With Many Outlets
Alyeska Resort
08.2016 - 09.2017
Restaurant Lead Server/Bar Tender
Chena Hot Springs Resort
11.2015 - 08.2016
Bachelor of Science - Biology
Washington State University
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