SUZANNE BENZ
Danbury,CT
Summary
Residential Manager with over 25 years of extensive expertise in healthcare coordination, staff management, and fiscal oversight. Adept at implementing person-centered programs and fostering professional growth through training and development. Committed to ensuring the safety and well-being of residents while maintaining compliance with state and federal regulations.
Overview
30
30
years of professional experience
Work History
RESIDENTIAL MANAGER
ALTERNATIVES, INC
NAUGETUCK, CT
07.2011 - 03.2026
- Facilitated professional development workshops to strengthen team collaboration and support individual growth.
- Oversaw fiscal responsibilities, ensuring precise payroll budget compliance and financial management.
- Oversaw scheduling of medical appointments and monitored medication compliance to enhance patient health outcomes.
- Coordinated maintenance activities and safety protocols to uphold a secure and hygienic home atmosphere.
- Formulated and implemented individualized plans aimed at improving participant engagement and overall satisfaction.
- Facilitated regular staff meetings to promote collaboration and improve communication among caregiving teams.
- Conducted assessments and created individualized treatment plans, resulting in significant improvements in participant engagement and satisfaction levels.
- Conducted thorough audits of medication administration processes, ensuring compliance and significantly improving health outcomes.
ASSISTANT RESOURCE AND SERVICE COORDINATOR
ABILITY BEYOND
BROOKFIELD, CT
03.1999 - 07.2011
- Supervised staff ensuring compliance with state and federal standards.
- Enhanced program execution for improved consumer well-being.
- Led interview and evaluation processes for residential staff.
- Coordinated with multidisciplinary teams to develop tailored programs for consumers, achieving measurable improvements in their quality of life.
VOCATIONAL PROGRAM ASSISTANT
ABILITY BEYOND
BROOKFIELD, CT
09.1996 - 03.1999
- Guided educational and recreational activities, boosting participant engagement and skill growth.
- Designed tailored programs for individuals with disabilities, achieving measurable skill improvements.
- Applied behavior analysis to address challenges, resulting in enhanced participant outcomes.
- Developed unique recreational activities tailored to individual capabilities, resulting in increased participation and overall satisfaction among participants.
Education
B.A. - Social Services
Western Connecticut State University
Danbury, CTSkills
- Collaborative team management
- Patient support facilitation
- Techniques for behavior modification
- Program Implementation
- Coordinated team management
- Property upkeep
- Event coordination
- Employee training
- Employee shift coordination
- Financial management
Timeline
RESIDENTIAL MANAGER
ALTERNATIVES, INC
07.2011 - 03.2026
ASSISTANT RESOURCE AND SERVICE COORDINATOR
ABILITY BEYOND
03.1999 - 07.2011
VOCATIONAL PROGRAM ASSISTANT
ABILITY BEYOND
09.1996 - 03.1999
B.A. - Social Services
Western Connecticut State University