Airen Popham
Oconto,NE
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Manager
Gary's Super foods
Broken Bow, NE
04.2020 - 06.2024
- I started as a cashier at Gary's, the last year I went to assistant manager to manager
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with industry regulations and company policies.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bartender
Big Jim’s bar
Oconto, Nebraska
07.2021 - 08.2023
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Backroom Team Member
Thrift World
Omaha, Nebraska
12.2019 - 06.2020
- Assisted customers in locating merchandise within the store.
- Received, verified, and stocked merchandise in accordance with company policy.
- Restocked sales floor as needed to maintain adequate product availability for customers.
- Reported any damages or shortages immediately to supervisor or manager.
- Organized backroom shelves and racks to ensure efficient space utilization.
- Cleaned up debris around work area utilizing appropriate cleaning supplies and methods.
- Provided excellent customer service by promptly responding to inquiries and requests.
Education
GED -
Cozad High School
Cozad, NESkills
- Customer service
- Management
- Assistant Manager Experience
- Retail Sales
- Serving Experience
- Store Management Experience
- Host/Hostess
- Bartending
- Cash register
- Performance Management
- Strategic Planning
- Verbal and written communication
- Time Management
- Schedule Preparation
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
Timeline
Bartender
Big Jim’s bar
07.2021 - 08.2023
Manager
Gary's Super foods
04.2020 - 06.2024
Backroom Team Member
Thrift World
12.2019 - 06.2020
GED -
Cozad High School