Airess Hood
Customer Service Representative
Griffin,GA
Summary
Highly motivated and experienced Customer Service Representative with 4 years of remote work experience. Proficient in providing exceptional customer support, resolving issues efficiently, and ensuring customer satisfaction. Seeking to leverage strong communication skills and remote work expertise in a dynamic virtual customer service role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Summit Utilities
Remote
10.2022 - 02.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Traffic Specialist
Georgia Department Of Transportation
Atlanta, GA
01.2019 - 09.2022
- Reviewed proposals for new developments or roadway changes, evaluating potential impacts on surrounding areas'' transportation networks.
- Improved traffic flow by designing and implementing effective traffic management plans.
- Collaborated with engineers on roadway design projects, incorporating best practices in traffic management.
- Evaluated the performance of existing transportation infrastructure, recommending upgrades or modifications where needed.
- Conducted ongoing monitoring and evaluation of implemented traffic solutions, refining strategies as needed to ensure maximum positive impact on local communities.
- Facilitated ongoing training for staff members to ensure adherence to industry standards and best practices in traffic management.
Education
Bachelor of Science - Nursing
Strayer University
Washington, DC 05.2001 -
High School Diploma -
Hampton High School
Hampton, GA 05.2001 -
Skills
Data Entry
Appointment Scheduling
Report Generation
Complaint resolution
Excellent communication skills, both verbal and written
Attention to detail and accuracy
Proficient in remote communication tools such as Zoom,Slack, and Microsoft Teams
Certification
Customer Service Represntative
Timeline
Customer Service Representative
Summit Utilities
10.2022 - 02.2023
Customer Service Represntative
11-2019
Traffic Specialist
Georgia Department Of Transportation
01.2019 - 09.2022
Bachelor of Science - Nursing
Strayer University
05.2001 -
High School Diploma -
Hampton High School
05.2001 -