Airess Hood
Customer Service Representative
Griffin,GA
Summary
Highly motivated and experienced Customer Service Representative with 4 years of remote work experience. Proficient in providing exceptional customer support, resolving issues efficiently, and ensuring customer satisfaction. Seeking to leverage strong communication skills and remote work expertise in a dynamic virtual customer service role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Summit Utilities
10.2022 - 02.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Traffic Specialist
Georgia Department Of Transportation
01.2019 - 09.2022
- Reviewed proposals for new developments or roadway changes, evaluating potential impacts on surrounding areas'' transportation networks.
- Improved traffic flow by designing and implementing effective traffic management plans.
- Collaborated with engineers on roadway design projects, incorporating best practices in traffic management.
- Evaluated the performance of existing transportation infrastructure, recommending upgrades or modifications where needed.
- Conducted ongoing monitoring and evaluation of implemented traffic solutions, refining strategies as needed to ensure maximum positive impact on local communities.
- Facilitated ongoing training for staff members to ensure adherence to industry standards and best practices in traffic management.
Education
Bachelor of Science - Nursing
Strayer University
Washington, DC 05.2001 -
High School Diploma -
Hampton High School
Hampton, GA 05.2001 -
Skills
Data Entry
Certification
Customer Service Represntative
Timeline
Customer Service Representative
Summit Utilities
10.2022 - 02.2023
Customer Service Represntative
11-2019
Traffic Specialist
Georgia Department Of Transportation
01.2019 - 09.2022
Bachelor of Science - Nursing
Strayer University
05.2001 -
High School Diploma -
Hampton High School
05.2001 -