Airiana Campbell
Staunton,VA
Summary
Quality Assurance Specialist with dedication to maintaining compliance and providing excellent customer service.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist for Developmental Ser
Valley Community Services Board
08.2020 - Current
- Monitored incident reports for the agency to determine if they required further review and if a report to an external regulatory agency, e.g. DBHDSOL/OHR, VDH, VDSS was required. All incidents were reviewed weekly by QA staff to determine how to mitigate further risk of harm to individuals receiving services.
- Conducted Human Rights investigations for allegations of Abuse, Neglect, Exploitation/ Complaints
- Completed Root Cause Analyses for serious incidents to determine the source of the problem/incident and ways to mitigate recurrences.
- Completed internal program and caseload audits to ensure that individual services records were in compliance with DBHDS, DMAS, VDH standards.
- Responded to and monitored corrective action plans. Collaborated with treatment teams to implement new workflows to address compliance issues.
- Entered data, generated reports, and monitored tracking documents.
Developmental Services Support Coordinator
Valley Community Services Board
07.2015 - 08.2020
- Completed individual service plans annually and updated as needed.
- Completed assessments needed to retain waiver services.
- Monitored satisfaction of services by completing monthly visits, phone calls with individuals and their families, providers, community contacts.
- Linked individuals to needed community resources, such as employment, day support programs, housing, medical care.
Education
Bachelor of Science - Sociology
Mary Baldwin College
Staunton, VA05.2015
Skills
- Detail Oriented
- Quality Assurance
- Analytical Thinking
- Problem-solving skills
Timeline
Quality Assurance Specialist for Developmental Ser
Valley Community Services Board
08.2020 - Current
Developmental Services Support Coordinator
Valley Community Services Board
07.2015 - 08.2020
Bachelor of Science - Sociology
Mary Baldwin College
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