Summary
Overview
Work History
Education
Skills
Timeline
Generic

Airiana Ford

Jacksonville,Florida

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Concentrix
Jacksonville, FL
07.2018 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Overnight Stock Associate

Walmart
Jacksonville, FL
10.2016 - 06.2018
  • Unloaded arriving product stock and moved to store display areas.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Retail Sales Associate

Dollar Tree
Jacksonville, FL
09.2015 - 10.2016
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Cashier

Popeyes
Jacksonville, FL
08.2014 - 08.2015
  • Restocked and organized merchandise in front lanes.
  • Provided customers with information on specials and discount deals.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Performed cash, card and check transactions to complete customer purchases.
  • Packaged and labeled products and orders for to-go counter and drive-through window.
  • Resolved customer complaints independently or with aid of supervisor.

Education

High School Diploma -

William M. Raines High School
Jacksonville, FL
06.2015

Skills

  • Upbeat and Positive Personality
  • Patient and Empathetic
  • Time Management
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented

Timeline

Customer Service Agent

Concentrix
07.2018 - 03.2022

Overnight Stock Associate

Walmart
10.2016 - 06.2018

Retail Sales Associate

Dollar Tree
09.2015 - 10.2016

Cashier

Popeyes
08.2014 - 08.2015

High School Diploma -

William M. Raines High School

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Airiana Ford