AIRIEL ROBINSON
Unifi
Palmetto,GA
3
years of professional experience
Biology student from Georgia State University with experience in front desk operations and customer service. Skilled in maintaining accurate records and enhancing guest experiences while supporting daily operational efficiency. Knowledgeable in healthcare practices and terminology, proficient in office software and administrative tasks. Dedicated to fostering a welcoming environment and ensuring seamless operations.
Work History
Receptionist
1 Year 2 Months- Maintained logs of daily activities and incidents to ensure accurate recordkeeping.
- Delivered customer service by assisting guests with inquiries and providing directions.
- Verified photo IDs and tickets to facilitate guest entry.
- Maintained detailed logs of daily activities, incidents, and observations for recordkeeping.
- Trained new staff on administrative procedures and front desk operations to maintain workflow standards.
- Enhanced guest satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed multi-line phone system and pleasantly greeted guest.
Server
2 Years 9 Months- Maintained polite, professional demeanor to encourage patron inquiries and order placements.
- Greeted customers, answered questions, and recommended specials to enhance customer experience and increase sales.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host
8 Months- Delivered personalized customer service by anticipating needs and ensuring satisfaction.
- Answered phones promptly, recording and confirming reservations to maintain efficient booking process.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed reservations and waitlists efficiently to optimize guest flow.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Science - Biology
- College Deans List Recognition (March 2025)
- College Scholarship Recipient (May 2024)
- Student of The Month Award (March 2026)
- President List Recognition (June 2026)
- Minor in: Pre Medical Pre Health Concentration
- Relevant Coursework and Training Programs: CPR Certification
- 3.6 GPA
- Honors Program
- 3rd Year Undergrad Student.
Skills
Front desk operations
Cash handling
Customer service
Guest engagement
Effective Verbal communication
Phone etiquette
Verbal and written communication
Effective Written communication
Proficient in [Word
Excel]
Proficient Healthcare and Medical Terminology
Medical terminology proficiency
Volunteer Experience
Volunteer, Atlanta Community Food Bank, Atlanta, GA, 03/01/23, 08/01/23, Sorted and packaged food donations for distribution to local families and shelters.
Timeline
Receptionist
Unifi
06.2025 - CurrentRead More
Host
Top Golf
09.2024 - 05.2025Read More
Server
Cracker Barrel Restaurant
03.2023 - 12.2025Read More
Georgia State University
Bachelor of Science from Biology
Read More