Airon Gauff
FedEx Express
Las Vegas,Nevada
18
Years of experience
Operations manager with 15+ years leading sort dock and dispatch operations. Known for problem-solving leadership and operational compliance. Streamlined workflows to improve customer service and reduce service failures.
Work History
Operations Manager
18 Years 5 Months- Directed daily sort operations, aligning labor, capacity, and service priorities with network requirements.
- Monitored shipment flow, resolving exceptions and preventing service failures across pickup and delivery processes.
- Enforced safety, security, and DOT compliance through audits, coaching, and corrective action follow-up.
- Optimized staffing plans, balancing workload distribution with operational demand and peak-volume conditions.
- Analyzed operational reports, identifying process gaps and implementing workflow improvements for consistency.
- Coordinated dispatch, dock activity, and vehicle readiness to support on-time movement of freight.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Business Management
Skills
Operations management
Team leadership
Data analysis
Operations monitoring
Operational efficiency
Decision-making
Problem-solving
Customer service
Timeline
Operations Manager
FedEx Express
06.2008 - CurrentRead More
UOP- Online
No Degree from Business Management
Read More