Aish Koyadan Chathoth
Cary,NC
Summary
Accomplished Compliance Processor at First Citizens Bank, adept in banking financial advice and problem-solving. Excelled in regulatory compliance, significantly enhancing account integrity and client service. Demonstrated leadership in team settings, fostering collaboration and operational excellence. Skilled in credit analysis and customer service, consistently achieving client satisfaction and compliance goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance Processor
First Citizens Bank
01.2024 - Current
- Review - Maintains the integrity of information reporting systems through daily
maintenance and review. Ensures all information or supporting documentation is present
and correct, that accounts are properly set up, and that access is monitored. Adds, modifies,
and maintains accounts to comply with applicable regulations and requests. Reviews
regulatory holds placed on accounts by branch associates and makes corrective actions
within the account as necessary.
• Reporting - Compiles information in response to requests from Social Security
Administration, Medicare, Medicaid, the Internal Revenue Service, and other companies
and agencies. Sources and provides all necessary documentation to both clients and
agencies.
• Business Support - Provides client service, support, and communication throughout
account and compliance activity. Performs a variety of operational and administrative tasks
in response to client requests.
• Compliance Proficiency - Maintains knowledge of applicable laws, regulations, agencies and policies as well as appropriate actions to ensure compliance. - Helps investigation department on closeouts on about 35 cases per day.
Senior Personal Banker
Fifth Third Bank
10.2021 - 06.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Leadership – branch administration and on-
boarding of new team members - Performed accounting, credit analysis, financial
reconciliation.
Assistant Manager
Federal Bank
11.2011 - 10.2014
- Worked on ensuring that the branch daily operations are completed on time with compliance of regulations.
- Worked in the Retail Business Department, handling the Car Loan Product launching approximately 5 new products in a team lead capacity.
- Have expertise in using the banking software “Finacle.”
- Handled ATM cash management and customer complaints related to ATM transactions.
Education
Bachelor of Arts - English Literature
Mahatma Gandhi University
Kerala, India04.2009
Skills
Leadership
Banking Financial Advice
Credit Analysis
Office Administration
Accounting
Multi-tasking
Problem Solving
Teamwork
Customer Service
Certification
- Notary Public, North Carolina
- Accounting Fundamentals from CFI
- Anti-Money Laundering and KYC certification from Indian Institute of Banking and Finance, 2013
Timeline
Compliance Processor
First Citizens Bank
01.2024 - Current
Senior Personal Banker
Fifth Third Bank
10.2021 - 06.2023
Assistant Manager
Federal Bank
11.2011 - 10.2014
Bachelor of Arts - English Literature
Mahatma Gandhi University