Aisha Adams
Fairfield,CA
Summary
Transit Supervisor specializing in safety compliance and training delivery within public transportation for 17 years. Extensive experience in managing dispatch operations and developing training materials enhances workforce readiness and performance. Focused on implementing best practices to ensure efficient and reliable transit services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatch Trainer
San Francisco Municipal Transportation Agency (SFMTA)
San Francisco, USA
06.2024 - Current
- Lead training for new and current dispatch personnel on systems, procedures, and operational protocols
- Deliver structured instruction on Trapeze systems and bidding processes
- Evaluate performance and provide coaching to improve readiness and effectiveness
- Serve as Roadway Worker Protection (RWP) Certified Trainer, ensuring strict safety compliance
- Develop training materials, job aids, and standard operating procedures
- Collaborate with leadership to identify training needs and implement improvements
- Manage Trapeze bidding processes in compliance with labor agreements
- Monitor employee performance and support evaluations and corrective actions
Transit Supervisor Dispatcher
San Francisco Municipal Transportation Agency (SFMTA)
San Francisco, USA
08.2022 - Current
- Oversee daily dispatch operations to maintain safe and reliable transit service
- Coordinate staffing, assignments, and service coverage in real time of the operators
- Maintain accurate, audit-compliant reports and documentation
- Communicate across teams to ensure service continuity and rapid issue resolution
Transit Operator
San Francisco Municipal Transportation Agency (SFMTA)
San Francisco, USA
01.2008 - 08.2022
- Safely operated transit vehicles while maintaining schedule adherence
- Operated 40ft and 60ft Trolley coaches/Articulated coaches
- Operated LRV Breada and LRV 4 Siemens light rail vehicles, ensuring safety and efficiency during transit.
- Delivered high-level customer service in diverse and high-volume environments
- Responded to emergencies following established safety protocols
- Conducted inspections and reported maintenance concerns
Skills
- Emergency dispatch protocols
- Emergency response protocols
- Training program development
- Training development
- Performance evaluation
- Data analysis and reporting
- Audit compliance
- Microsoft Office Suite
- Customer service excellence
- Lesson planning
Certification
- Roadway Worker Protection (RWP) Certified Trainer
- Transportation Safety Institute (TSI) Certification, 2025
Timeline
Dispatch Trainer
San Francisco Municipal Transportation Agency (SFMTA)
06.2024 - Current
Transit Supervisor Dispatcher
San Francisco Municipal Transportation Agency (SFMTA)
08.2022 - Current
Transit Operator
San Francisco Municipal Transportation Agency (SFMTA)
01.2008 - 08.2022