Sierra Clyde
Eklutna Gaming Authority
Eagle River,AK
1
Certification
10
years of professional experience
Dispatcher managing security monitoring, emergency call intake, and accurate incident documentation, completing incident reports in fast-moving operations. Handles commercial and residential security systems, maintains customer account records, and supports timely responses with clear communication. Contributes to shift continuity through dispatch procedures, onboarding support, and building security oversight.
Work History
Surveillance Observer
4 Months- Monitor 50+ surveillance events per shift and document observations for follow-up by security staff.
- Observe gaming floor activity and identify unusual behavior for timely review by supervisors.
- Maintain detailed incident reports to support accurate documentation and follow-up actions.
- Communicate concerns promptly to security personnel and maintain clear awareness of active surveillance priorities.
- Track access control activity and note irregularities for review during surveillance checks.
- Review camera feeds continuously to support accurate monitoring across assigned areas.
- Record shift activity and maintain organized logs for day-to-day operational continuity.
- Support emergency dispatch protocols by relaying urgent information to the appropriate response team.
- Follow established procedures for alarm panel monitoring and notify staff of relevant alerts.
- Provide clear customer communication when handling sensitive situations or directing concerns to the right contact.
- Organize surveillance documentation and filing to keep records easy to retrieve during reviews.
- Relay updates across departments to support smooth communication during incident response and shift changes.
- Contribute to training and team support by sharing observations and reinforcing surveillance procedures.
Dispatcher
7 Months- Handled 5000+ emergency calls weekly while providing calm, professional assistance to customers.
- Monitored 200+ security alerts daily across residential and commercial systems to support timely response.
- Maintained customer account records with accurate data entry and confidential handling across dispatch operations.
- Prepared incident reports and daily documentation that supported shift handoffs and follow-up.
- Assisted with onboarding and training new employees on dispatch procedures and office operations.
- Monitored building activity and security conditions throughout shifts to maintain a safe facility.
Delivery Driver
5 Months- Coordinated 50+ daily deliveries across Anchorage routes to keep floral orders moving on schedule.
- Delivered floral arrangements statewide with careful handling and reliable, on-time route execution.
- Handled customer communication professionally and resolved delivery concerns efficiently.
- Maintained vehicle cleanliness and completed routine inspections to support safe operation.
Lot Attendant & Detailer
6 Months- Transported vehicles safely between statewide locations, balancing timely delivery with careful handling and route awareness.
- Detailed showroom vehicles daily to maintain a clean, professional presentation for customers and sales teams.
- Photographed vehicles for company website listings, supporting accurate online presentation and inventory visibility.
Sales & Delivery Associate
6 Months- Delivered wholesale orders to local businesses and customers across the Wasilla area.
- Prepared customer orders accurately to support timely handoffs and reduce order errors.
- Maintained clear customer communication while handling transactions and service questions.
Grounds Crew / Receptionist
7 Months- Coordinated 14+ event bookings weekly, keeping reservations organized and ready for scheduled activities.
- Handled in-person guest check-ins and answered questions with a calm, service-focused approach.
- Supported event setup by preparing spaces and confirming basic readiness before scheduled arrivals.
- Maintained accurate front-desk records and shared updates with team members as needed.
Counterfront Associate
1 Year 4 Months- Delivered fast, friendly customer service in a high-volume setting to support steady front-counter operations.
- Balanced register accuracy with cash handling to reduce errors and keep transactions moving smoothly.
- Supported the front counter by communicating clearly with guests and teammates throughout each shift.
Education
GED
Skills
Dispatch operations
Security and surveillance monitoring
Route planning and deliveries
Emergency call handling
Commercial fire and security systems
Incident reporting
Alarm panel monitoring
Building security rounds
Data entry and account management
Report writing and documentation
Access control
Training and team support
Shift handoff communication
Customer escalation handling
Emergency dispatch protocols
Personal Information
Driving License: Valid Alaska Driver's License
Certification
Unarmed Security
Timeline
Surveillance Observer
Eklutna Gaming Authority
06.2026 - CurrentRead More
Dispatcher
Guardian Security Systems
09.2025 - 04.2026Read More
Delivery Driver
Bagoy's Florist
06.2022 - 11.2022Read More
Lot Attendant & Detailer
Kendall Ford
02.2021 - 08.2021Read More
Sales & Delivery Associate
House of Bread
04.2019 - 10.2019Read More
Grounds Crew / Receptionist
Fly Trampoline
08.2018 - 03.2019Read More
Counterfront Associate
Panda Express
04.2017 - 08.2018Read More
State of Alaska
GED
Read More