Sundaeh Davis
Miramar
Summary
Dedicated professional with strong skills in emergency response, crisis management, and effective communication. Proven ability to maintain composure in high-pressure situations while coordinating response efforts. Experience in public safety and customer service. Highly skilled in multitasking and conflict resolution, contributing to effective team collaboration.
Overview
7
7
years of professional experience
Work History
911 Public Safety Telecommunicator
Broward Sheriff's Office
Fort Lauderdale
10.2024 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Coordinated response efforts with law enforcement and emergency services.
- Maintained calm demeanor while managing stressful situations effectively.
- Provided clear instructions to callers during critical incidents.
Assistant Store Manager
Sherwin-Williams Paint Store
Houston
12.2022 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained and supervised staff on customer service best practices and product knowledge.
- Collaborated with team members to address customer inquiries and resolve issues.
Decorating Consultant
Sherwin-Williams Paint Store
Tallahassee
10.2019 - 09.2022
- Advised clients on color selections and design trends for residential projects.
- Educated customers about sustainable paint options and eco-friendly practices.
- Provided exceptional customer service to enhance overall shopping experience at store.
Education
Master of Science - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL07-2022
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University
Tallahassee, FL04-2021
Skills
- Emergency dispatch protocols
- Crisis management
- Emergency communication
- Multitasking
- Stress management
- Critical thinking
- Effective communication
- Active listening
- Conflict resolution
- Computer literacy
Timeline
911 Public Safety Telecommunicator
Broward Sheriff's Office
10.2024 - Current
Assistant Store Manager
Sherwin-Williams Paint Store
12.2022 - 08.2024
Decorating Consultant
Sherwin-Williams Paint Store
10.2019 - 09.2022
Master of Science - Criminal Justice
Florida Agricultural And Mechanical University
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University