Aisha Barnes
Cypress Village
Jacksonville
27
years of professional experience
Diligent professional bringing top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivate team player committed to contributing to company success goals.
Work History
Companion Caregiver
1 Year 4 Months- Provided companionship, emotional support, and daily engagement for residents.
- Assisted with bathing, dressing, grooming, and personal hygiene routines.
- Supported meal service, hydration, and dietary preference compliance.
- Documented care observations accurately in resident records and shift notes.
- Built trusting relationships while preserving dignity, privacy, and independence.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Supported family members by offering respite care services, allowing them time for personal pursuits or relaxation.
- Demonstrated flexibility in adapting to changing client needs, providing consistent, high-quality care amidst evolving circumstances.
Companion Caregiver
1 Year 9 Months- Provided compassionate companionship while supporting residents' daily routines and emotional well-being.
- Assisted with bathing, dressing, grooming, and other activities of daily living.
- Monitored resident comfort, safety, and changes in condition, reporting concerns promptly.
- Supported mobility, transfers, and ambulation using proper safety techniques and equipment.
- Assisted with meal preparation, feeding support, and hydration reminders to maintain daily wellness.
- Monitored client condition and reported changes promptly to family members and care coordinators.
- Supported mobility and transfers using safe techniques, reducing fall risk during routine movement.
- Documented care observations accurately in resident records and shift notes.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
- Educated families on available resources related to caregiving responsibilities; facilitated connections to local support groups when needed.
Home Health Aide
6 Years 4 Months- Maintain a clean and well-organized environment for client happiness and safety
- Improve patient outlook and daily living through compassionate care
- Care for patients by assisting with personal hygiene tasks and completing basic household chores
- Document care provided and submit notes to supervisor
- Recognize emergency situations and implement appropriate procedures
Customer Service Representative
11 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Educated customers on special pricing opportunities and company offerings
- Answered incoming calls and emails, providing frontline customer support with product and service transactions
- Demonstrated excellent communication skills in resolving product and customer complaints
- Coordinated order entry, scheduling, and follow-up to maintain smooth service from quote through installation.
- Verified measurements, specifications, and selections to prevent order errors and ensure correct product fulfillment.
Collections Representative
9 Months- Advised debtors on payment options and set up payment plans
- Resolved account disputes by researching balances, payment history, and supporting documentation.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Maintained professionalism and provided exception service on calls, even when interacting in difficult situations
- Negotiated payment arrangements with consumers while maintaining FDCPA-compliant communication.
- Conducted inbound and outbound collection calls to secure commitments and recover balances.
Security Guard
3 Years 10 Months- Followed established security and safety procedures and posted orders, including enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Completed incident report to record security or loss prevention incidents
- Addressed problems quickly and reported clear information while working under minimal supervision
Collections Representative
11 Years 2 Months- Negotiated payment plans with customers
- Prepared required documentation required for collections
- Developed collection methods to achieve, and exceed, company financial goals
- Overcome objections by applying advanced training techniques
- Reviewed account histories and applied appropriate collection strategies to support recovery efforts.
- Adapted communication approach to handle sensitive conversations with professionalism and consistency.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Used skip tracing and other techniques to locate debtors.
Wireless Customer Service Representative
2 Years 2 Months- Maintained knowledge of current promotions, exchange guidelines and payment policies
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Explained benefits and features to maximize client retention
- Consulted with customers to resolve service and billing issues
- Documented interactions and service requests in CRM systems for clear case tracking and follow-up.
- Managed complaint resolution by identifying issues, coordinating solutions, and confirming customer satisfaction.
- Processed orders, account updates, and service changes while maintaining data accuracy.
Education
Business Administration
High School Diploma
Skills
Teamwork and collaboration
Problem-solving
Time management
Superb attention to detail
Patient care
Empathy and compassion
Adaptability
Conflict Resolution
Process Improvement
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Business Administration Advance Career Training, Jacksonville, FL
Timeline
Companion Caregiver
Concierge
06.2025 - CurrentRead More
Companion Caregiver
Cypress Village
01.2025 - CurrentRead More
Home Health Aide
Visiting Angels Home Health Care
02.2019 - 06.2025Read More
Customer Service Representative
Builders Blinds
03.2018 - 02.2019Read More
Collections Representative
NCB Management Services, Inc.
06.2017 - 03.2018Read More
Security Guard
SOS Security
08.2013 - 06.2017Read More
Collections Representative
Citi Bank
08.2001 - 10.2012Read More
Wireless Customer Service Representative
Precision Response Corporation
05.1999 - 07.2001Read More
A. Phillip Randolph High School
High School Diploma
Read More
Advance Career Training
Business Administration
Read More