Aisha Collins
Chicago,IL
Summary
Versatile Manager with a proven work ethnic background, excelling in customer service and team leadership. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Laredo Hospitality
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication between host and manager.
Health Care Aide
Help at Home
04.2023 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
General Manager
Potbelly's Sandwich Shop
05.2015 - 03.2023
- Managed budget implementations, employee reviews, training, schedules and cash flow.
- Managed a diverse team of employees, fostering a positive work environment and high costumer satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with costumers, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Psychology/Social Work
Lewis University
Romeoville, IL01-2003
High School Diploma -
Providence St-Mel High School
Chicago, IL06-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Staff management
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
Certification
- OSHA Certified
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- ServSafe Manager Food Handler's Certification
- Basset
Timeline
Manager
Laredo Hospitality
04.2023 - Current
Health Care Aide
Help at Home
04.2023 - Current
General Manager
Potbelly's Sandwich Shop
05.2015 - 03.2023
No Degree - Psychology/Social Work
Lewis University
High School Diploma -
Providence St-Mel High School