Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Aisha Fountain

Troy,MI

Summary

Dynamic professional with a clean driving record and strong problem-solving skills, experienced as a Medical Courier at Senpex. Proven track record in optimizing delivery routes and ensuring compliance with HIPAA regulations, while delivering exceptional customer service and maintaining confidentiality of sensitive materials. Adept at managing urgent tasks under tight deadlines.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Courier

Senpex
11.2022 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.

Collateral Analyst II

Comerica Bank
10.2019 - Current
  • Created reports detailing portfolio performance, highlighting areas where additional attention may be needed from management or other departments within the organization.
  • Assisted in the development and implementation of policies and procedures aimed at maintaining a robust collateral management framework within the organization.
  • Participated in training initiatives aimed at improving overall team knowledge and efficiency related to collateral management processes and procedures.
  • Assisted management in developing strategies for optimizing collateral utilization across clients'' portfolios.
  • Managed an extensive database of client assets, ensuring easy access to up-to-date information for all relevant parties involved in the lending process.

Rideshare Driver

Lyft And Uber
05.2019 - 12.2022
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Courier Contractor

Amazon Flex
01.2017 - 11.2022
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.

Education

No Degree - Certified Electronics Health Records Specialist

MedCerts
Livonia, MI
02-2017

Redford High School
Detroit, MI
06-1991

Skills

  • Attention to confidentiality
  • Handling pharmaceutical materials
  • Clean driving record
  • Route planning
  • Working independently
  • Problem-solving
  • Customer service
  • Loan servicing
  • Operational risk management
  • Legal documentation
  • Commercial lending
  • Mortgage-backed securities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • OSHA Compliance in Hazard Identification-Incident Reporting/Safety 30-hour training 11/2024.
  • HIPAA Compliance, Patient Standards, Risk Assessment, Data Security completed 40-hour Online HIPPA Course from MDHHS 11/2024.
  • Supervised team of 8 staff members for Vault Reduction Project..

Certification

  • OSHA Compliance in Hazard Identification Incident Reporting/Safety 30-hr training 11/2024.
  • HIPAA Compliance, Patient Standards, Risk Assessment, Data Security completed 40-hour Online HIPAA Course from MDHHS 11/2024.

Languages

English
Native or Bilingual

Timeline

Medical Courier

Senpex
11.2022 - Current

Collateral Analyst II

Comerica Bank
10.2019 - Current

Rideshare Driver

Lyft And Uber
05.2019 - 12.2022

Courier Contractor

Amazon Flex
01.2017 - 11.2022

No Degree - Certified Electronics Health Records Specialist

MedCerts

Redford High School

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Aisha Fountain