Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aisha Hamilton

Birmingham

Summary

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Conduent Business Services
Remote
11.2024 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cna

South Health and Rehabilitation
Birmingham, AL
07.2022 - Current
  • Provide comprehensive personal care, including assistance with shaving, bathing, and oral hygiene, to maintain patient health and wellness.
  • Support patients with daily living activities, ensuring effective personal hygiene management, feeding, and ambulation.
  • Accurately document patient activities and update electronic medical records (EMR) to ensure a consistent and thorough communication of care.

Cook

Cia Cafe
Saco, ME
03.2022 - 05.2022
  • Prepared food items adhering to standardized recipes and instructions, ensuring consistency and quality in meal preparation.
  • Managed mise en place by chopping, dicing, and slicing various produce, optimizing kitchen efficiency during peak service hours.
  • Maintained food safety and freshness through proper wrapping, labeling, and dating of storage items, following strict food handling and service protocols.

Food Production Assistant

The Maine Pie Co
Biddeford, ME
09.2021 - 02.2022
  • Prepared food items adhering to standardized recipes, ensuring consistent quality and adherence to culinary guidelines.
  • Organized and maintained work stations, prep tables, and service counters to optimize workflow and uphold cleanliness standards.
  • Documented production data for batch operations, contributing to effective inventory management and resource allocation.

Education

High School Diploma -

Lewiston High School
Lewiston, ME
06.2020

Skills

  • Customer Service
  • Communication
  • Time Management
  • Active Listening
  • Multitasking
  • Conflict Resolution
  • Call center experience
  • Empathy and patience

Certification

Certified Nursing Assistant

Timeline

Healthcare Customer Service Representative

Conduent Business Services
11.2024 - Current

Cna

South Health and Rehabilitation
07.2022 - Current

Cook

Cia Cafe
03.2022 - 05.2022

Food Production Assistant

The Maine Pie Co
09.2021 - 02.2022

High School Diploma -

Lewiston High School