Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aisha Hamilton

Birmingham

Summary

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Conduent Business Services
11.2024 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cna

South Health and Rehabilitation
07.2022 - Current
  • Provide comprehensive personal care, including assistance with shaving, bathing, and oral hygiene, to maintain patient health and wellness.
  • Support patients with daily living activities, ensuring effective personal hygiene management, feeding, and ambulation.
  • Accurately document patient activities and update electronic medical records (EMR) to ensure a consistent and thorough communication of care.

Cook

Cia Cafe
03.2022 - 05.2022
  • Prepared food items adhering to standardized recipes and instructions, ensuring consistency and quality in meal preparation.
  • Managed mise en place by chopping, dicing, and slicing various produce, optimizing kitchen efficiency during peak service hours.
  • Maintained food safety and freshness through proper wrapping, labeling, and dating of storage items, following strict food handling and service protocols.

Food Production Assistant

The Maine Pie Co
09.2021 - 02.2022
  • Prepared food items adhering to standardized recipes, ensuring consistent quality and adherence to culinary guidelines.
  • Organized and maintained work stations, prep tables, and service counters to optimize workflow and uphold cleanliness standards.
  • Documented production data for batch operations, contributing to effective inventory management and resource allocation.

Education

High School Diploma -

Lewiston High School
Lewiston, ME
06.2020

Skills

  • Customer Service
  • Communication
  • Time Management
  • Active Listening
  • Multitasking
  • Conflict Resolution
  • Call center experience
  • Empathy and patience

Certification

Certified Nursing Assistant

Timeline

Healthcare Customer Service Representative

Conduent Business Services
11.2024 - Current

Cna

South Health and Rehabilitation
07.2022 - Current

Cook

Cia Cafe
03.2022 - 05.2022

Food Production Assistant

The Maine Pie Co
09.2021 - 02.2022

High School Diploma -

Lewiston High School