Aisha Holland
Laurel,MD
Summary
Highly motivated and meticulous professional with a track record of successfully managing detailed projects from start to finish. Exceptional interpersonal skills and a strong passion for effective communication. Solution-oriented team player driven by providing excellent customer service. Possesses exceptional project planning and technical writing abilities. Known for initiating innovative and collaborative strategies to achieve organizational objectives. Demonstrates strong implementation and problem-solving skills, with the ability to adapt to dynamic environments. Proven expertise in creating, analyzing, and customizing reporting based on customer needs and expectations.
Overview
19
19
years of professional experience
Work History
PROGRAM MANAGEMENT
Supreme Solutions, Inc
01.2019 - Current
- Project, task, schedule, resource planning and management utilizing project planning software
- Develop multimedia content and materials for program marketing and promotion
- Develop and test web database content for functionality, analytical output, and reporting
- Manage engagement with internal and external program stakeholders
- Collect and evaluate historical data and lessons learned
- Develop workflow methodologies and Standard Operating Procedures for process improvement
- Facilitate instructional and informative webinars
- Facilitate federal interagency collaboration and correspondence
- Research federal policy and government regulations to enhance program sustainability
- Spearheaded process improvements initiatives within the program management function, leading to reduced redundancies and enhanced productivity.
- Implemented best practices in program management, contributing to a consistent record of success across all initiatives.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control [Type] risks.
- Trained and mentored team members in best practices for effective program management and execution.
- Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.
- Championed change management initiatives within the organization, leading efforts to adopt new technologies or processes aimed at improving overall efficiency in program management activities.
- Cultivated a high-performance team environment by providing ongoing feedback and recognition, motivating employees to consistently deliver exceptional results within the scope of their program management responsibilities.
- Streamlined program management processes for increased efficiency and effectiveness in service delivery.
- Collaborated with senior leadership to develop long-term strategies for sustainable growth in program management efforts.
GLOBAL ENTERPRISE MANAGEMENT
Verizon Wireless
01.2006 - 01.2018
- Owned account management relationships of assigned National, Government, and VES accounts serving as Single Point of Contact
- Prepared monthly trending of various revenue activities including minutes of use, upgrades, and trend analysis by contract and customer
- Extensive knowledge of contractual obligations to complete the implementation of standard, M2M, and Private Network contracts
- Implemented various policies and procedures to create a functional internal and external customer experience
- Key Accomplishments:
- Won RFP and saved Risk Prevention Department $150,000 in 2016 Q3 and Q4
- Awarded 'Winning with Teamwork Award' – 2015 & 2017
Education
BACHELOR OF SCIENCE - MARKETING
VIRGINA STATE UNIVERSITY
Petersburg, VA01.1996
Skills
- Program Management
- Multimedia Development
- Reporting & Data Analytics
- Cross-Functional Collaboration
- Strategic Planning
- Contract Negotiation & Management
- Full Life Cycle Management
- Stakeholder Engagement & Communications
- Consortium Development
- Microsoft Project, Slack
Websites
Timeline
PROGRAM MANAGEMENT
Supreme Solutions, Inc
01.2019 - Current
GLOBAL ENTERPRISE MANAGEMENT
Verizon Wireless
01.2006 - 01.2018
BACHELOR OF SCIENCE - MARKETING
VIRGINA STATE UNIVERSITY
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